Getting Past Gatekeepers

Getting past gatekeepers requires technique, belief, determination and skill. We hear from so many participants in our training and development …

Sales Through Service

Sales through service programmes are attractive propositions as pressure grows for contact centres to be revenue generators rather than cost …

Call Centre Management

Good Call Centre Management is not just about managing people, it requires a focus on the processes and the …

Telemarketing Scripts

To script or not to script that is the question.
While a well crafted telemarketing script can provide the peace …

CRM Telemarketing

What is CRM Telemarketing and how can it help you?
CRM technology enables you to track and maintain contact with …

Get More Sales

Are you finding that:

You need to generate more new business because your current customers are spending less with …

What Is Feedback?

Feedback is a dialogue between people which reflects back how one person sees another person’s behaviour or performance.
As people …

Customer Service Skills

Customer Service Skills required. Information from the UK government shows that 7 out of 10 jobs are in the service …

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