Essentials Skills Series

We are very excited about our series of open training courses for contact centres for 2017.
The Essential Skills Series …

Call North West

We’re delighted to announce that we will be working in partnership with Call North West to provide Training and Development …

Why aren’t you closing?

“Why aren’t I closing more orders in my pipeline?”
It’s a good question every sales person should ask ( before …

Getting Past Gatekeepers

Getting past gatekeepers requires technique, belief, determination and skill. We hear from so many participants in our training and development …

Sales Through Service

Sales through service programmes are attractive propositions as pressure grows for contact centres to be revenue generators rather than cost …

Call Centre Management

Good Call Centre Management is not just about managing people, it requires a focus on the processes and the …

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