Get More Sales

Are you finding that:

You need to generate more new business because your current customers are spending less with …

What Is Feedback?

Feedback is a dialogue between people which reflects back how one person sees another person’s behaviour or performance.
As people …

Customer Service Skills

Customer Service Skills required. Information from the UK government shows that 7 out of 10 jobs are in the service …

Verbal Handshake

Just as when we shake someone’s hand when we meet them face to face, a verbal handshake enables that connection …

Sales Inspiration

Diane Banister, Managing Director, of Intelligent Dialogue draws sales inspiration from an unlikely source – cricket.
Updated 25th August 2016

Basic Management Skills

Clarifying what you expect from your team
As a manager or team leader, it’s really important that everyone who reports …

Sales Tips

This is a picture of Kumiko Mogi, who is the most successful “wagon girl” on the bullet trains in …

United Breaks Guitars

So united breaks guitars.
What lessons are there for us all about customer service in the plight of Dave Carroll, …

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