Call North West
presents
Contact Centre Leaders Convention 17
 
We are delighted to let people know that our …

Team Leader Challenges

Are you a team leader?
Then we’re keen to understand the challenges that you face.  We think we know, from …

Managing Change

September’s Call North West Team Leader Group focused on managing change.
Ombudsman Services were great hosts as they explained the …

Call North West Diane Banister

Showcasing Recruitment

A big thank you to Stacey Williams for hosting Call North West Team Leader Group at the amazing facilities in …

Talking the Same Language

We came across this today. It’s about talking the same language.
We’re warning you now this really brought a lump …

Essentials Skills Series

We are very excited about our series of open training courses for contact centres for 2017.
The Essential Skills Series …

Call North West

We’re delighted to announce that we will be working in partnership with Call North West to provide Training and Development …

Sales Through Service

Sales through service programmes are attractive propositions as pressure grows for contact centres to be revenue generators rather than cost …

Call Centre Management

Good Call Centre Management is not just about managing people, it requires a focus on the processes and the …

Telemarketing Scripts

To script or not to script that is the question.
While a well crafted telemarketing script can provide the peace …

Verbal Handshake

Just as when we shake someone’s hand when we meet them face to face, a verbal handshake enables that connection …