Talking the Same Language

We came across this today. It’s about talking the same language.
We’re warning you now this really brought a lump …

Essentials Skills Series

We are very excited about our series of open training courses for contact centres for 2017.
The Essential Skills Series …

Call North West

We’re delighted to announce that we will be working in partnership with Call North West to provide Training and Development …

Sales Through Service

Sales through service programmes are attractive propositions as pressure grows for contact centres to be revenue generators rather than cost …

Call Centre Management

Good Call Centre Management is not just about managing people, it requires a focus on the processes and the …

Telemarketing Scripts

To script or not to script that is the question.
While a well crafted telemarketing script can provide the peace …

Verbal Handshake

Just as when we shake someone’s hand when we meet them face to face, a verbal handshake enables that connection …