Awesome Feedback

We take feedback very seriously at Intelligent Dialogue.
We review evaluations and we sit down with the sponsor of …

Talking the Same Language

We came across this today. It’s about talking the same language.
We’re warning you now this really brought a lump …

Call North West

We’re delighted to announce that we will be working in partnership with Call North West to provide Training and Development …

Sales Through Service

Sales through service programmes are attractive propositions as pressure grows for contact centres to be revenue generators rather than cost …

Customer Service Skills

Customer Service Skills required. Information from the UK government shows that 7 out of 10 jobs are in the service …

United Breaks Guitars

So united breaks guitars.
What lessons are there for us all about customer service in the plight of Dave Carroll, …