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Dealing with angry customers

angry telephone Dealing with angry customers by phone?

Request our special paper on the correct way to handle the call and the customer


Anyone who has dealt with customers by telephone knows that awful feeling when you pick up the telephone to help someone, and they are not happy. In that split second, we need to manage our own reaction to what is being said, and work out the best way to help that person, trying to understand why they are unhappy while acknowledging how they feel.

First impressions are important when dealing with angry people, especially over the telephone. You also need to be aware that a lot of what is being taught when faced with unhappy customers doesn’t work. The half truths actually provoke an angry response.

Why?

Sign up for our Special Report to find out the SECRETS of handling angry customers well.

We feel strongly that a lot of what is being written and taught about handling complaints adds to customer disatisfaction, and can contribute to phone rage. So we’ve written a paper on some of the approaches that work for your people and your customers, especially if doing business over the telephone. Fill in your details here to get a copy emailed to you.

Dealing with angry customers - the intelligent way
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If you or anyone in your team gets more than their fair share of angry customers, there is a strong likelihood that something they are doing or not doing is triggering the anger. Getting the person to see that can often be difficult for the people around them, that's where we can help.

Our training courses can be customised to be absolutely relevant for your people, and so that they reflect the reality of your customers. Click here for details of our NEW Mind the Gap training course especially for those who face angry customers

dealing with angry customers

Resource Centre

Why is customer service important?

 First impressions count

 Call handling skills

 Sign up for our newsletter GROW for great ideas when dealing with customers
angry customers training

How we can help you

Mind the Gap training course especially for those who face angry customers

 Call handling skills training

 Customer service by phone

 Click here for course directory

 Request a call

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