Call Centre Survey

We’re updating our research into what customers hate when they deal with companies by telephone.
If you’ve got a few …

inbound sales

Inbound Sales Tips

Inbound sales tips; improve your sales figures & your customer experience with these top tips for teams that take inbound orders & enquiries from customers.

complaint handling training

Dealing With Angry Customers

Download our definitive Go to Guide. A lot of what is taught about handling angry customers is wrong, learn the right things to do in this guide. Right for the customer and right for you.

phonetic alphabet

Phonetic Alphabet

Ensure charlie, lima, alpha, romeo, india, tango, yankee on the phone; the NATO phonetic alphabet to use for greater accuracy in your conversations.