Call Centre Survey

We’re updating our research into what customers hate when they deal with companies by telephone.
If you’ve got a few …

article customer contact

Customer Service Articles

Customer Service and Call Centre Articles
Below are listed a number of Intelligent Dialogue’s published customer service articles. We hope …

complaint handling training

Dealing With Angry Customers

Download our definitive Go to Guide. A lot of what is taught about handling angry customers is wrong, learn the right things to do in this guide. Right for the customer and right for you.