Call Centre Survey

We’re updating our research into what customers hate when they deal with companies by telephone.
If you’ve got a few …

Customer Service Articles

Customer Service and Call Centre Articles
Below are listed a number of Intelligent Dialogue’s published customer service articles. We hope …

Why Is Customer Service Important?

Fascinating results from our survey asking customers why they had stopped using a company. Price or service?

Dealing With Angry Customers

Download our definitive Go to Guide. A lot of what is taught about handling angry customers is wrong, learn the right things to do in this guide. Right for the customer and right for you.

How To Retain Customers

Our research into why organisations lose customers gives us insight into how to retain customers.