Customer Service and Call Centre Articles

Below are listed a number of Intelligent Dialogue’s published customer service articles. We hope you can take the times to read these and that they give you food for thought when thinking through and discussing issues that relate to the delivery of the service you give your customers.

How to retain customers

We reveal our research in the importance of complaint handling to customers here.

Call Centre Europe

Diane Banister’s article on how to open an inbound or outbound call to improve customer perception.  
Download PDF

Making customer service live and breathe within a call centre

Using training to make your messages live and breathe.
Download PDF

Retention is crucial

Call Centre Focus published this article on the impact of good call handling on customer retention.
Download PDF

Ten ways to improve customer retention

Another article for Call Centre Focus in their customer retention and customer service series.
Download PDF

For more information about Intelligent Dialogue tailored training and our training materials, Call us now on 0845 450 0988

Our clients