Called The Advantage Programme, this is an open programme with a difference; it has a real emphasis on development. The programme has been designed for Team Leaders who work in a Contact Centre Environment. It will build confidence, be action focused, all in a supportive and stretching learning environment.
And crucially it’s more than just training, it involves development opportunities, and one to one coaching.
You can find more details here
We’re all very excited about this, as we know the difference a good team leader can make to a Contact Centre Operation. They can boost the team, positively help productivity and champion customer experience; even in repetitive call environments.
Why not give your team leaders the advantage?
It starts in February 2017, there’s more details here or get in touch with us on 0845 450 0988 to discuss the detail of the programme.