Team Leader Development Programme

Call Centre TrainingThe Advantage Team Leader Development Programme is a truly unique open programme designed to develop the skills and confidence of the Contact Centre Team Leaders who take part.

Team Leaders make the difference to a contact centre; to your performance, your people and your customer experience.

We’re very excited to be working in partnership with Call North West to deliver this confidence building team leader development programme.

The Advantage Team Leader Development Programme includes

    • an initial conversation with the sponsoring line manager so that we understand their reasons for investing in the team leader
    • agreeing learning objectives with each participants
    • 3 x 1 hour Skype or Telephone Coaching sessions
    • Development opportunities for the team leader; set in conjunction with the line manager
    • an end of programme presentation to sponsoring line managers
    • 4 x 1 day training modules in a central Manchester location

 

July 20th 2017: Module 1 Being the Team Leader you want to be

Self awareness; self management, productivity & organisation

 

September 6th 2017; Module 2 Getting the best from your people

Motivation & recognition, developing a team, leadership style & its impact.

Creating a positive team environment and its impact on sickness, retention and attrition

 

October 13th 2017; Module 3 Achieving targets – improving sales or service

Exploring KPI’s, challenges, and the impact that the team leader can have on performance.

Learn how to impact the outcomes you need to achieve

 

November 22nd 2017; Module 4 The Team Leader as Teacher

The Team Leader as Teacher and Coach.

Developing the skills and confidence of your team

The Advantage Team Leader Development Programme also includes

      • an initial conversation with the sponsoring line manager so that we understand their reasons for investing in the team leader
      • agreeing learning objectives with each participants
      • 3 x 1 hour Skype or Telephone Coaching sessions
      • Development opportunities for the team leader; set in conjunction with the line manager
      • an end of programme presentation to sponsoring line managers

Why not also consider being part of the Call North West Team Leader Group to help with your development throughout the programme?

You can download a leaflet by clicking on the link below

the-advantage-programme-2017

 

 

For more information call us now on 0845 450 0988

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