Tailored Customer Service Training
Customer service training tailored to reflect the reality of your customer interactions and designed to achieve your outcomes.
Highly participative, fun and interactive, our training builds the skills, confidence and behaviours that are necessary to represent your brand, and if you need to ( not everyone does ) wow your customers.
We’ll work with you to design and deliver training focused on your outcomes and the business objectives for the training. Whether looking for training to transform your customer experience, or to develop confidence and skills, we can help.
We’ve helped clients develop their customer service in industries as diverse as distribution, manufacturing, retail show rooms, banking and engineering. We take the time to understand your market place and your customers, delivering training and development programmes to help participants connect with their customers. We work across an organisation from call and contact centres, to drivers and engineers.
A great bi-product of customer service training is that employee engagement often goes up, and people understand the difference they can make.
We can work with you in an agile and flexible way from design, delivery or accrediting an internal team to deliver your own customer service skills training.