Customer Service Training Video
The In Tune Customer Service Training Video is packed with ideas to explore in order to improve your customer experience, the video is designed to be used on its own or in conjunction with some or all of the In Tune modules.
Just to let you know there is no sound with this video
In DVD format or contact us to load into your LMS.
Connect, Understand, Help,
– a simple three stage process for helping customers and colleagues to improve internal and external customer service and communication
- welcome customers and connect with then rather than just dealing with them
- understand your customers’ needs, helping getting it right first time
- be helpful when dealing with the customer – it goes a long way. Helping people makes your job easier.
Business issues this video will support
- customer service
- customer experience
- first time resolution – solving customer queries effectively
- complaint handling
- sales and consultative selling
- customer retention
- understanding customer’s needs
- strengthening your brand
- strengthening customer relationships to ensure repeat business
- growing your business
- all employees
- induction, on-boarding or orientation training. Let new starters know how important your customers are from Day One
- customer service workshops
- sales training sessions
- team meetings
- company conferences
- employee engagement
- face to face customer service; hotels, restaurants, leisure, healthcare
- call and contact centres or anyone doing business by telephone
- business to business and business to consumer
Costs to the US $185 + $25 Postage & Packing totals $210
Costs to the UK £150 + £10 Postage & Packing totals £160 + VAT ( £192 )
Your In Tune DVD comes complete with a comprehensive Leader's Guide.
Use it to link to other In Tune modules to reinforce your key customer contact messages.
In Tune is motivational — inspiring your people to go the extra mile, give them focus and take action after the training.
It’s flexible, with a range of modules that you can deliver at a time and place that suits you.
It’s affordable. Once purchased, you can run the sessions time and again at no extra cost.
It’s highly effective, offering practical learning that will transform the way your people look after your customers and work with each other.
It looks good. We've designed the modules, so that all you have to concentrate on is the participants and the training session itself.
Buy one module or build your own training programme or training calendar.