In Tune Customer Service Training Materials

In Tune with Extraordinary Service – Be extraordinary not ordinary. This module from the in Tune series, helps teams to look at examples of service and know whether they think they are bad, ordinary or extraordinary.

Complete with action planning session to encourage participants go the extra mile, and really help customers.

In Tune with extraordinary service key messages

  • the level of service we deliver matters to our customers.
  • if our customers are happy they will return to us time and again. We get to deal with happy customers, they buy more and that strengthens our business.
  • we have a choice of the level of service we give to our customers.
  • what we say and how we say it impacts on the people who buy from us.
  • do we provide an ordinary or extraordinary customer service?
  • what can each of us do to improve the experience of the customer?

Business needs addressed

  • customer retention
  • customer service
  • building brand loyalty
  • strengthening relationships
  • strengthening your brand
  • employee engagement
  • team building and performance

Suitable for

  • induction and on-boarding programmes – let new starters know how important your customers are from their first day with your organisation
  • customer service training workshops
  • call and contact centre training
  • team meetings
  • company conferences

Audience

  • all employees
  • face to face customer service roles e.g. hotels, restaurants, retailers, surgeries and practices
  • business to consumer
  • business to business
  • doing business by telephone
  • call centers, contact centers, customer service centers

We'll email you everything you need to run a powerful, interactive training session for your people.

In Tune modules are flexible one hour sessions, which can be run by new and experienced trainers. There are clear instructions so that managers or team leaders can run these valuable sessions in-house, in team meetings, saving your precious training budget, and minimising disruption to the business.

Trainer's Guide

  • giving clear step by step instructions on how to run the session
  • see at a glance overview for experienced trainers or big picture thinkers
  • detailed notes to enable you to run the sessions with ease
  • notes include tips on timings, running the sessions, and how to keep the sessions lively, participative and focused on the outcome

*If you wish to spend more time on a particular issue, there are suggestions for giving sessions greater depth.

PowerPoint

It's up to you whether you use the PowerPoint pack, some trainers prefer not to but it's there for you to use if you choose to.

Workbook

All the PowerPoint slides in this handy workbook. There is ample space for participants to make notes as a useful reminder of their session, but the sessions run equally well without a workbook.

Handouts

There are also supporting handouts of key messages and exercises. This helps the trainer to prepare for running the session, while keeping preparation to a minimum.

Seven Day Money Back Guarantee

Should you purchase a download and realise that the material does not do what you need it to do, then please get in touch with us using the form below explaining your reasons for return. We will then send you a form asking you to personally guarantee that you have not copied and you and your organisation will not use the material again. Once this has been received we will refund the amount in full.

On Approval

Currently available in the UK only.

Should you wish to look at the materials prior to buying, we will forward you a Trainer's Guide and invoice you at the same time. If you want to keep and use the folder we'll forward you the downloads when we have received payment for the invoice.

Should you decide the training material is not right for you, simply package and return to us within 7 days, signing to personally and on before of your organisation confirm that the material has not been copied or used.

We'll email you everything you need to run a powerful, interactive training session for your people.

In Tune modules are flexible one hour sessions, which can be run by new and experienced trainers. There are clear instructions so that managers or team leaders can run these valuable sessions in-house, in team meetings, saving your precious training budget, and minimising disruption to the business.

Trainer's Guide

  • giving clear step by step instructions on how to run the session
  • see at a glance overview for experienced trainers or big picture thinkers
  • detailed notes to enable you to run the sessions with ease
  • notes include tips on timings, running the sessions, and how to keep the sessions lively, participative and focused on the outcome

*If you wish to spend more time on a particular issue, there are suggestions for giving sessions greater depth

PowerPoint

It's up to you whether you use the PowerPoint pack, some trainers prefer not to but it's there for you to use if you choose to.

Workbook

All the PowerPoint slides in this handy workbook. There is ample space for participants to make notes as a useful reminder of their session, but the sessions run equally well without a workbook.

Handouts

There are also supporting handouts of key messages and exercises. This helps the trainer to prepare for running the session, while keeping preparation to a minimum.

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