The Advantage Team Leader Development Programme

In Partnership with Call North West; give your team leaders the Advantage with this Team Leader Development Programme specifically for Contact Centre Team Leaders

Call Handling Skills Training

Minimise complaints, call backs, call waiting time, improve cash flow, invoice queries, and customer experience

Coaching For Call Quality Training

Coaching for call quality training; revitalise your approach to your coaching conversations. Help agents to develop skills & confidence to engage with your customers.

Complaint Handling Training

Complaint Handling Training, boost confidence and skills of your customer facing people so that you retain more customers when things go wrong.

Dealing With Angry Customers Training

Reduce tears and escalations by developing the skills to manage your own reactions, lead the call and help your customer.

Dealing With Bereaved Callers Training

Building understanding of the impact of bereavement; developing the skills and setting the right tone to help customers who have been recently bereaved.

Essentials Skills Contact Centre Training

Training Courses in a Central Manchester Location; Contact Centre Training in association with Call North West

Inbound Sales Training

Develop the skills and confidence to make the most of your sales opportunities in inbound calls, every call.

Resilience and Wellbeing Training

Resilience and wellbeing training
Can resilience and wellbeing training help?
Happy and healthy employees are able to make a more …

Successful Telemarketing Campaigns Training

Successful telemarketing campaigns looks at the practices and approaches required to deliver successful campaigns into your business; to get a return from your telemarketing activity.

Telemarketing Training

Developing the skills, confidence and behaviours to make effective, proactive outbound calls. Calls that achieve their outcomes and represent your brand.

Telephone Account Management Training

Develop the skills and practices to ensure regular, cost effective and meaningful contact across your customer base.

Time Management and Productivity Training

Half Day Training Session in partnership with Call North West. Feeling overwhelmed by your to do list? Boost your time management and your productivity.