In Partnership with Call North West; give your team leaders the Advantage with this Team Leader Development Programme specifically for Contact Centre Team Leaders
Training Courses in a Central Manchester Location; Contact Centre Training in association with Call North West
Half Day Training Session in partnership with Call North West. Feeling overwhelmed by your to do list? Boost your time management and your productivity.
Developing the skills, confidence and behaviours to make effective, proactive outbound calls. Calls that achieve their outcomes and represent your brand.
Develop the skills and confidence to make the most of your sales opportunities in inbound calls, every call.
Develop the skills and practices to ensure regular, cost effective and meaningful contact across your customer base.
Minimise complaints, call backs, call waiting time, improve cash flow, invoice queries, and customer experience
Coaching for call quality training; revitalise your approach to your coaching conversations. Help agents to develop skills & confidence to engage with your customers.
Reduce tears and escalations by developing the skills to manage your own reactions, lead the call and help your customer.
Resilience and wellbeing training
Can resilience and wellbeing training help?
Happy and healthy employees are able to make a more …
Complaint Handling Training, boost confidence and skills of your customer facing people so that you retain more customers when things go wrong.
Building understanding of the impact of bereavement; developing the skills and setting the right tone to help customers who have been recently bereaved.
Successful telemarketing campaigns looks at the practices and approaches required to deliver successful campaigns into your business; to get a return from your telemarketing activity.