The Essentials Skills Series is designed to help people in an increasingly challenging working environment.

Essential for anyone involved in customer contact, helping people adapt to the challenges these face.

In Manchester, in partnership with Call North West, a series of training courses through 2017



Inside Sales Training Course

Boost your new business generation activity – support your outbound telephone teams with this half day Insides Sales Training Course

Assertiveness and Effective Communication

How do you get your voice heard? Half Day open training course to help you understand more about your approach to communication and conflict

Helping Bereaved Callers Training

Open Courses in helping bereaved callers. Develop your approach to helping the caller rather than freezing or saying something inappropriate

Time Management and Productivity Training

Half Day Training Session in partnership with Call North West. Feeling overwhelmed by your to do list? Boost your time management and your productivity.

Inbound Sales Training Course

Boost your front line ambassadors to make the most of the opportunity with the customer when they are placing an order or an initial enquiry

Persuasion & Influencing Skills Training Course

Develop your understanding and approach to Persuasion & Influencing within your organisation.