Receptionist training for medical and dental practices.

The receptionist is often over looked in terms of their training and development. Anyone who has spent time on a reception desk, welcoming guest or patients, while answering the telephone knows that it is a pressurised role, requiring a level of skill and stamina to provide consistent, helpful service throughout the day.

Our training focuses on some key areas for receptionists. All of our courses can be tailored to the specific requirements of the client, and our training consultants spend time understanding the learning needs of the participants, so that everyone benefits from the training.

Medical Receptionist Training

  • Managing requests for appointments and urgent appointments
  • Respecting personal and confidential information
  • Welcoming patients and making them feel comfortable
  • Multi-tasking; helping patients face to face while managing phone calls
  • Dealing with pressure ( volume, people, types of calls )
  • Effective communication around key patient conversations
  • Professionalism in the role and patient contact
  • How the telephone affects conversation
  • Controlling a telephone call so that the call is dealt with efficiently and the patient feels levels of patient care are high
  • Stepping into the patients world
  • Helping patients who are not able to articulate their needs
  • Helping patients who are anxious about their appointment
  • Assertiveness and delivering bad news ( there are no appointments available today)
  • Dealing with difficult or angry patients
  • Dealing with or managing complaints
  • Managing yourself when faced with an angry person
  • Taking accurate messages
  • Dealing with patients who do not attend appointments

Dental Receptionist Training

  • Greeting patients and making them feel welcome
  • Multi-tasking; helping patients face to face and managing phone calls
  • Effective communication around key patient conversations
  • Making appointments – discussing price and length of appointment
  • Scheduling appointments to manage treatment time efficiently
  • Professionalism in the role and patient contact
  • How the telephone affects conversation
  • Stepping into the patients world
  • Helping patients who are not able to easily articulate their needs
  • Dealing with difficult or angry patients
  • Managing yourself when faced with an angry person
  • Taking accurate messages
  • Asking for payment
  • Having conversations with patients who do not attend appointments
  • Recalling patients for treatment
  • Dealing with patients who are anxious about visiting a dentist

Call us now on 0845 450 0988 for more information.