Training Materials

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In Tune Training Materials; deliver your own training that's motivational, effective, affordable. Help your people deliver better customer service.

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Tailored Training

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Tailored training; Effective training and development programmes designed and delivered with your outcomes in mind.

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Resource Centre

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Visit our resource centre full of ideas, tips & information. Essential Reading for sales, customer service, call centres & telemarketing, management & leadership, learning and development.

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What's new

  • Team Leader Group Slater Gordon Blackpool

    Slater Gordon hosted the  Call North West Team Leader Group which is chaired by Diane Banister, our MD.
    What a …

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  • Off to Blackpool

    Lessons in the Customer Journey

    The next Call North West Team Leader Group meeting is being hosted by Slater …

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  • Module 3 Call North West Team Leader Programme

    It’s nearly time for Module 3 Call North West Team Leader Programme.
    Having spent time looking at being an effective …

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Testimonials

  • "I have worked with Intelligent Dialogue for many years and I’m happy to say that their approach, content and delivery are all consistently first class."

    Patrick Allen

    Managing Director, Henry Schein Dental

  • "Working across Europe & the US, we were impressed with the methodology & approach to ensuring that the training was sustainable. I wouldn't hesitate to recommend them."

    Michael Reeve

    Director Sales Operations, Edwards

  • "After 25 years of making "credit control" type calls I can honestly say one Old Habits can be changed and New Tricks learnt!"

    Stuart Hopewell

    Credit Control Manager, Fujifilm

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About us

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Intelligent Dialogue: A two way conversation full of understanding. Our focus is to bring about the outcomes you require from your investment in training.

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