In House Training
We design and deliver tailored training courses and development programmes. We get great levels of buy-in and real results for clients.
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Training Materials
Home to the inTune Training Materials - your cost effective Customer Service Training Toolkit
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“This course has been very insightful. It has helped me and my team be able to deal with difficult customers and situations and diffuse any anger before it can affect all involved.”
Julie Anderson
“Best Customer Service Course I’ve been on in years, with one of the best trainers - learned a great deal”
Debra Wood
“This course has been very insightful. It has helped me and my team be able to deal with difficult customers and situations and diffuse any anger before it can affect all involved.”
Julie Anderson
The results have been profound for the team, the Hospital, and ultimately our patients.
Donna Gibbs
I feel so much more confident having this framework now when handling sales calls and it feels so much more natural than the one I was trying to implement before.
Danielle Cole
Unlike other courses action plans have tangible benefits, in fact some benefit is already in action a week later.
Sam Roper
The feedback and enthusiasm from everyone involved has exceeded my expectations.
Sam Roper
The most valuable course taken to date for our managers, trainers and coaches.
Ben Mariner
It's helped me to understand how to make a customer feel valued. Really good, very insightful.
R L
Excellent, time and money well spent.
Phil M
An awesome insight into the way our interactions with clients have a significant impact on our business. Providing skills & techniques for a better customer experience.
Mark Yeates
They added real value and are a real pleasure to work with.
Russell Smith
They deliver great results and provide a real return on investment.
Patrick Allen
If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.
Paul Collins
I wouldn't hesitate to recommend them.
Michael Reeve
The training delivered positive & measurable results, increased hire, sales & service business in all of our market sectors.
Ian Bunting
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills
Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister.
Jeff Hudson
Already extra revenue has been significant.
Jeff Hudson
I would strongly recommend Intelligent Dialogue to anyone. The content was perfect and the delivery was First Class.
Daniel Freeman
The results have been outstanding.
Matt Ainscough
I learned more in this course than in over 20 years of customer service.
Christian Owens
Brilliant workshop today. Many thanks to Diane Banister. Already the feedback I have had from the team has been great. Highly recommended.
Adam O'Keeffe
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills
Training Programmes with high levels of buy in and action
At Intelligent Dialogue, we love to see businesses and people thrive. We want you to be successful. And with over 25 years experience, we help clients achieve real results from training their people. Quite simply we help clients grow their business, and we can help you in
- + Developing your sales people
- + Developing your customer experience
- + Developing your call quality
- + Develop your managers and team leaders
- + Developing your future managers and leaders
What Our Clients Say
"They deliver great results and provide a real return on investment."
Patrick Allen -Managing Director Henry Schein Dental
How sales ready is your sales team?
Sales Leaders are under a lot of pressure. And market places have changed dramatically. Use our Sales Readiness Scorecard Tool, to help identify the areas you've got covered, and the gaps you can close.
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We welcome Battersea to our family of clients
We’re delighted to be working with Battersea dogs and cats home as part of their commitment to great customer service.
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Supply Chain Issues Affect Customer Service
It's a perfect storm, and it's affecting front line customer service
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