Training Materials

We have a great selection of training toolkits so you can run your own customer service training that's motivational, effective and affordable
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In House Training

We design and deliver tailored training courses and development programmes. We get great levels of buy-in and real results for clients.
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Resource Centre

Some essential reading for customer facing people and their managers.
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Training Programmes with high levels of buy in and action

At Intelligent Dialogue, we love to see businesses and people thrive. We want you to be successful.  And with over 25 years experience, we help clients achieve real results from training their people. Quite simply we help clients grow their business, and we can help you in

  • + Developing your sales people
  • + Developing your customer experience
  • + Developing your call quality
  • + Develop your managers and team leaders
  • + Developing your future managers and leaders
What Our Clients Say
"I would strongly recommend Intelligent Dialogue to anyone. The content was perfect and the delivery was First Class."
Daniel Freeman -Customer Experience Manager Coventry City Council

In Plant Hire there's one race you don't want to win

The Hire Industry is tough especially if your competitors are doing silly things on price.
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Increasing Utilisation

Utilisation is a key metric for the hire industry, and there are ways to improve it.
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More than answering the phone

Good Call Handling is so much more than just answering the phone.
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