Training Materials

We have a great selection of training toolkits so you can run your own customer service training that's motivational, effective and affordable
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In House Training

We design and deliver tailored training courses and development programmes. We get great levels of buy-in and real results for clients.
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Resource Centre

Some essential reading for customer facing people and their managers.
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Training Programmes with high levels of buy in and action

At Intelligent Dialogue, we love to see businesses and people thrive. We want you to be successful.  And with over 25 years experience, we help clients achieve real results from training their people. Quite simply we help clients grow their business, and we can help you in

  • + Developing your sales people
  • + Developing your customer experience
  • + Developing your call quality
  • + Develop your managers and team leaders
  • + Developing your future managers and leaders
What Our Clients Say
"Are you looking for training that delivers the outcomes you need and provides a good return on investment? Training which results in your team actually using their new skills rather than simply leaving the course notes at the bottom of a drawer; then I’d recommend Intelligent Dialogue. To put it simply, they deliver great results and provide a real return on investment. Diane and her team take the time to understand your business and as importantly, the culture of your organisation, to ensure they tailor their approach to achieve the outcomes you wanted when you first decided you needed to invest in the training. I have worked with Intelligent Dialogue for many years and I’m happy to say that their approach, content and delivery are all consistently first class. For me, the biggest difference to other training companies / consultants I have worked with, is that Diane and her team really care about your business and share your passion for creating positive change within the organisation. They do not simply deliver the course, send the invoice and then disappear."
Patrick Allen -Managing Director Henry Schein Dental

In Plant Hire there's one race you don't want to win

The Hire Industry is tough especially if your competitors are doing silly things on price.
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Increasing Utilisation

Utilisation is a key metric for the hire industry, and there are ways to improve it.
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More than answering the phone

Good Call Handling is so much more than just answering the phone.
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