Training Materials

We have a great selection of training toolkits so you can run your own customer service training that's motivational, effective and affordable
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In House Training

We design and deliver tailored training courses and development programmes. We get great levels of buy-in and real results for clients.
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Resource Centre

Some essential reading for customer facing people and their managers.
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Training Programmes with high levels of buy in and action

At Intelligent Dialogue, we love to see businesses and people thrive. We want you to be successful.  And with over 25 years experience, we help clients achieve real results from training their people. Quite simply we help clients grow their business, and we can help you in

  • + Developing your sales people
  • + Developing your customer experience
  • + Developing your call quality
  • + Develop your managers and team leaders
  • + Developing your future managers and leaders
Short – Sam Roper – HSD Unlike other courses the action plans
Unlike other courses action plans have tangible benefits, in fact some benefit is already in action a week later.
Short – Sam Roper – HSD – the feedback and enthusiasm from everyone has exceeded my expectations
The feedback and enthusiasm from everyone involved has exceeded my expectations.
Short – Angel Advance – the most valuable course – customer service
The most valuable course taken to date for our managers, trainers and coaches.
Short – BOC – Ambassador – really good very insightful
It's helped me to understand how to make a customer feel valued. Really good, very insightful.
Short BOC – Ambassador – time and money well spent
Excellent, time and money well spent.
Short – Schein – Mark Y – Team Leader
An awesome insight into the way our interactions with clients have a significant impact on our business. Providing skills & techniques for a better customer experience.
Short – Russell Smith – Reynolds – added value
They added real value and are a real pleasure to work with.
Short – Patrick Allen – Henry Schein – results
They deliver great results and provide a real return on investment.
Short – Reynolds – Customer Service; Call Centre and leadership
If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.
Short – Michael Reeve – Edwards – customer service and sales
I wouldn't hesitate to recommend them.
Short – Rotrex – Ian Bunting – Sales
The training delivered positive & measurable results, increased hire, sales & service business in all of our market sectors.
One of the best received we have run
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Short – Jeff Hudson FLG – Hire
Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister.
Short – FLG Jeff Hudson – sales hire controllers
Already extra revenue has been significant.
Short – Coventry City Council – Customer Service
I would strongly recommend Intelligent Dialogue to anyone. The content was perfect and the delivery was First Class.
Short – Matt Ainscough – Commercial
The results have been outstanding.
Short – Edwards – Customer Service
I learned more in this course than in over 20 years of customer service.
Short – All Med Pro – Sales
Brilliant workshop today. Many thanks to Diane Banister. Already the feedback I have had from the team has been great. Highly recommended.
Short – BOC – Colin Mills – Customer Service
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
What Our Clients Say
"They deliver great results and provide a real return on investment."
Patrick Allen -Managing Director Henry Schein Dental

Sarah Archers Speaking Club Podcast

Check out Diane Banister's Podcast talking about Sales Voice and Sales Confidence
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What can sales people do right now?

Field sales people have got to adjust to a major change in how they work and what is happening for their customers.
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Keeping Customers

7 things you can do to keep customers
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