Training Materials

We have a great selection of training toolkits so you can run your own customer service training that's motivational, effective and affordable
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In House Training

We design and deliver tailored training courses and development programmes. We get great levels of buy-in and real results for clients.
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Resource Centre

Some essential reading for customer facing people and their managers.
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Training Programmes with high levels of buy in and action

At Intelligent Dialogue, we love to see businesses and people thrive. We want you to be successful.  And with over 25 years experience, we help clients achieve real results from training their people. Quite simply we help clients grow their business, and we can help you in

  • + Developing your sales people
  • + Developing your customer experience
  • + Developing your call quality
  • + Develop your managers and team leaders
  • + Developing your future managers and leaders
What Our Clients Say
"Intelligent Dialogue have a long and successful history of delivering superlative development interventions for a variety of employee groups and levels within our business. After a key and critical consultancy project where Intelligent Dialogue carried out a strategic review of our telephone contact with customers, they were our natural choice to source the right Head of Contact Centre to join us and drive forward this area of our business. Intelligent Dialogue combined their extensive knowledge not only of our business processes, our customers but our business culture and management style with an in depth analysis on every facet of the requirements for a perfect fit for this role. This put them in a perfect place to then drive a fully effective and very professional recruitment campaign which delivered for everyone concerned. Three months in we are delighted with our new Head of Contact Centre and so is she with her new role. A perfect match! I would thoroughly recommend Intelligent Dialogue for any of your senior Customer facing recruitment needs-they added value and are a pleasure to work with."
Russell Smith -Head of HR Reynolds

In Plant Hire there's one race you don't want to win

The Hire Industry is tough especially if your competitors are doing silly things on price.
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Increasing Utilisation

Utilisation is a key metric for the hire industry, and there are ways to improve it.
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More than answering the phone

Good Call Handling is so much more than just answering the phone.
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