training materials
In Tune Training Materials; deliver your own training that's motivational, effective, affordable. Help your people deliver better customer service.
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tailored training
Tailored training; Effective training and development programmes designed and delivered with your outcomes in mind.
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resource centre
Essential Reading for sales, customer service, call centres & telemarketing, management & leadership, learning and development.
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More than training consultants – we support you, your
business and your people development
At Intelligent Dialogue, we know one size doesn’t fit all, and so, as training consultants we work in a flexible way with each of our clients to get the best outcomes for their people and their business. Here’s some of the things we can help you achieve:
- + Developing your sales people
- + Developing your customer experience
- + Developing your call quality
- + Develop your managers and team leaders
- + Developing your future managers and leaders
What Our Clients Say
"Intelligent Dialogue have a long and successful history of delivering superlative development interventions for a variety of employee groups and levels within our business.
After a key and critical consultancy project where Intelligent Dialogue carried out a strategic review of our telephone contact with customers, they were our natural choice to source the right Head of Contact Centre to join us and drive forward this area of our business.
Intelligent Dialogue combined their extensive knowledge not only of our business processes, our customers but our business culture and management style with an in depth analysis on every facet of the requirements for a perfect fit for this role.
This put them in a perfect place to then drive a fully effective and very professional recruitment campaign which delivered for everyone concerned.
Three months in we are delighted with our new Head of Contact Centre and so is she with her new role. A perfect match!
I would thoroughly recommend Intelligent Dialogue for any of your senior Customer facing recruitment needs-they added value and are a pleasure to work with."
Russell Smith -Head of HR Reynolds
Ownership or Excuses?
We came across this short video which is a great way of exploring your own and your team members behaviour. So good we had to share.
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Increasing Utilisation
Utilisation is a key metric for the hire industry, and there are ways to improve it.
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More than answering the phone
Good Call Handling is so much more than just answering the phone.
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