training materials

In Tune Training Materials; deliver your own training that's motivational, effective, affordable. Help your people deliver better customer service.
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tailored training

Tailored training; Effective training and development programmes designed and delivered with your outcomes in mind.
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resource centre

Essential Reading for sales, customer service, call centres & telemarketing, management & leadership, learning and development.
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More than training consultants – we support you, your
business and your people development

At Intelligent Dialogue, we know one size doesn’t fit all, and so, as training consultants we work in a flexible way with each of our clients to get the best outcomes for their people and their business. Here’s some of the things we can help you achieve:

  • + Developing your sales people
  • + Developing your customer experience
  • + Developing your call quality
  • + Develop your managers and team leaders
  • + Developing your future managers and leaders
What Our Clients Say
"At Longleat we have a strong commitment to guest service and ensuring that people who join us over our busier periods understand the importance of their role in the guest experience. As part of our induction / onboarding we wanted high impact training modules which were easy to deliver and roll out across all our employees, and which would stay with our employees long after the training had finished. Intelligent Dialogue have a developed set of customer service training materials, but we wanted something which was tailored to, and completely relevant to the unique experience here at Longleat. I’m delighted to say they delivered. The materials reflect our guests expectations, they refer to and reinforce our values, they help our employees see the difference they make. I would highly recommend Intelligent Dialogue for their focus and approach in bringing key messages to life, developing training which is high impact and yet easy to deliver."
Jenny Cook -HR Manager Longleat

Ownership or Excuses?

We came across this short video which is a great way of exploring your own and your team members behaviour. So good we had to share.
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Increasing Utilisation

Utilisation is a key metric for the hire industry, and there are ways to improve it.
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More than answering the phone

Good Call Handling is so much more than just answering the phone.
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