Training Materials

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In Tune Training Materials; deliver your own training that's motivational, effective, affordable. Help your people deliver better customer service.

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Tailored Training

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Tailored training; Effective training and development programmes designed and delivered with your outcomes in mind.

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Resource Centre

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Visit our resource centre full of ideas, tips & information. Essential Reading for sales, customer service, call centres & telemarketing, management & leadership, learning and development.

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What's new

  • Contact Centre Team Leader Development Programme starts in September

    Contact Centre Team Leader Development Programme
     
     
    Have you booked your place on the Call North West Team Leader …

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  • End of the first Call North West Team Leader Programme

    The 26th July saw the final module of the Call North West Team Leader Programme. Participants from Electricity North West, …

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  • Team Leader Group Slater Gordon Blackpool

    Slater Gordon hosted the  Call North West Team Leader Group which is chaired by Diane Banister, our MD.
    What a …

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Testimonials

  • "I would strongly recommend you and Intelligent Dialogue to anyone. Easy to deal with and no issues at all"

    Daniel Freeman

    Customer Experience Manager, Coventry City Council

  • "Diane and her team understood our needs exactly and delivered their programme while coaching the company through this period of change.”"

    Paul Fulcher

    Director, LGH

  • "If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue."

    Paul Collins

    Commercial Director, Reynolds

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About us

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Intelligent Dialogue: A two way conversation full of understanding. Our focus is to bring about the outcomes you require from your investment in training.

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