Training Materials

We have a great selection of training toolkits so you can run your own customer service training that's motivational, effective and affordable
+read more

In House Training

We design and deliver tailored training courses and development programmes. We get great levels of buy-in and real results for clients.
+read more

Resource Centre

Some essential reading customer facing people and their managers.
+read more
Training Programmes with high levels of buy in and action

At Intelligent Dialogue, we love to see businesses and people thrive. We want you to be successful.  And with over 25 years experience, we help clients achieve real results from training their people. Quite simply we help clients grow their business, and we can help you in

  • + Developing your sales people
  • + Developing your customer experience
  • + Developing your call quality
  • + Develop your managers and team leaders
  • + Developing your future managers and leaders
What Our Clients Say
"Rental Managers came back full of positivity. I haven't heard anyone say a bad word about the training, and one Rental Manager has calculated that he can generate an extra £40k a year in hire revenues. Sitting down with him, he has actually under calculated this, already extra revenue has been significant. Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister"
Jeff Hudson -Managing Director FLG Services

Ownership or Excuses?

We came across this short video which is a great way of exploring your own and your team members behaviour. So good we had to share.
+read more

Increasing Utilisation

Utilisation is a key metric for the hire industry, and there are ways to improve it.
+read more

More than answering the phone

Good Call Handling is so much more than just answering the phone.
+read more