Training Materials

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In Tune Training Materials; deliver your own training that's motivational, effective, affordable. Help your people deliver better customer service.

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Tailored Training

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Tailored training; Effective training and development programmes designed and delivered with your outcomes in mind.

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Resource Centre

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Visit our resource centre full of ideas, tips & information. Essential Reading for sales, customer service, call centres & telemarketing, management & leadership, learning and development.

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What's new

  • Contact Centre Team Leader Development Programme starts in September

    Contact Centre Team Leader Development Programme
     
     
    Have you booked your place on the Call North West Team Leader …

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  • End of the first Call North West Team Leader Programme

    The 26th July saw the final module of the Call North West Team Leader Programme. Participants from Electricity North West, …

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  • Team Leader Group Slater Gordon Blackpool

    Slater Gordon hosted the  Call North West Team Leader Group which is chaired by Diane Banister, our MD.
    What a …

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Testimonials

  • " The results were extremely impressive – the number of appointments our people booked improved dramatically."

    Tony Bray

    Managing Director, Version One

  • "My hire managers returned from the course development sessions buzzing with ideas"

    Terry Bott

    Manager, Andrews Sykes

  • "The results have been outstanding with real effect on both customer service, conversions and gross profit."

    Matt Ainscough

    Group Managing Director, Ainscough Industrial Services

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About us

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Intelligent Dialogue: A two way conversation full of understanding. Our focus is to bring about the outcomes you require from your investment in training.

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