Business Writing Skills Consultant and Coach
Fiona’s knowledge of language, linguistics and communication, delivered with humour and a keen awareness of the commercial world, makes her a highly respected coach, trainer and consultant in the UK and Europe.
Fiona has worked with many government departments and regulators (including the Foreign and Commonwealth Office, Home Office, Border Agency, The Pension Regulator, The Cabinet Office, Office of Fair Trading and Offgem) and numerous private sector organisations, particularly in financial services, tourism and utilities. She has designed brand voice guides for Henry Schein Dental, Virgin, Allied Irish Bank , BP, npower and Prudential, amongst others, and trained operational staff to write in line with their brand values.
She believes that most organisations are unaware of the negative impact of bad writing on their customers and draws on thirty years of experience to illustrate this. She has convinced tens of thousands of business writers to write accurately, briefly and clearly.
Writing with impact
Managing written communication
Aligning language to brand values
The language of leadership
The language of influence
How to deal with impossible people
Communicating with integrity