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Sarah Adderley

Consultant

Sarah is a distinguished Level 5 CIPD-certified blended Learning & Development Consultant and Change Management Practitioner.  With vast experience, Sarah specialises in planning, designing, and delivering world-class learning programmes, with a focus on innovation and impactful results.

As a passionate trainer, Sarah possesses exceptional communication and storytelling skills, and has the ability to engage and motivate diverse audiences through interactive learning.  She has a commanding grasp of blended learning approaches, encompassing both face-to-face and digital solutions to enhance the learning experience.

With a distinguished career as a former police officer, Sarah’s background has equipped her with a unique set of skills and real-life experiences.  Her ability to manage difficult conversations and effectively deal with vulnerable individuals is a testament to her exceptional interpersonal and communication skills.

Furthermore, Sarah boasts a unique background in contact centres, where her focus has centred on training emergency service personnel.  Her expertise lies in swiftly acquiring accurate information from vulnerable customers.  This approach proves to be instrumental in managing risk, vulnerability, and threat with precision and effectiveness.

Specialist subjects

  • Developing training and development programmes
  • Change management expertise
  • Customer service excellence
  • Call handling skills
  • Managing vulnerable callers and challenging conversations

Likes
Going to the theatre
City breaks
Walking in the Lake District
Learning new things
Developing relationships

Dislikes
Cheese
Middle lane hoggers
People not doing what they say they will do
Bad manners