Savvy customers, tough competitors. Don’t get caught in this trap.

Sometime there needs to be tough conversations around team performacne.

This photograph is perfect proof of the importance of checking for understanding.
The birthday girl asked for a Mariah Carey …

We’ve been pondering about answering the phone.

On a recent …

Don’t take our work for how good we are – listen to the people who really know and see what our clients say

Our book review of REWORK – change the way you work forever.

Part 3 of our interview with Martin Ainscough; this time focusing on risk & reward and business improvement

Happy Valentines Day

We all want to wish you a very happy new year.

Here’s to 2019 and all …

It’s that time of year again, and everyone at Intelligent Dialogue wants to wish you …

We’re getting ready for the second module of the Call North West Team Leader Programme – this module focuses on …

Utilisation is a key metric in the hire industry. Equip your people with the skills to increase your utilisation

The difference between training and development can be summed up quite simply.
Training is delivered but participants and the companies …

Absence Management – practical steps you can take
Part 2 of our series on Managing Absence. View Part 1 here

How equipped are you at managing absence?
In 2016 34 million working days were lost through absence, more than 8 …

Have you seen out article on developing coaches and mentors in Call Centre Helper?
Who coaches the coaches?
Here’s a …

The Call North West quarterly Team Leader Group took place on Friday 9th February, a big thank you to the …

What are the challenges facing teams leaders in 2018?
We surveyed over 300 Team Leaders; 107 of which were working …

Next Team Leader Group Meeting – 9th February 2018
The Co-op has kindly agreed to host the next Call North …

Happy New Year. It’s 2018; fresh with possibilities.
What are you going to do in 2018 that will make this a …