Home working and people engagement – Conversation, contribution and development.

A perfect storm has affected supply chains, and that’s impacting front line customer service.

We’re celebrating our 15th birthday today.
Thanks to all the team and our wonderful clients, old and new.
Here’s to …

As you may know – we love our clients.
And we want to shout about the great work they do.

Intelligent Dialogue has been providing tailored training and development to clients for over 28 years. We want our clients …

To celebrate Customer Service Week enter our competition to win your own set of In Tune Training Materials worth £950

We caught up with Workplace Finance who provide clients with financial wellbeing benefits to help support their employees in getting their finances in shape.

One of my favourite shops in Swindon is Rays Ice Cream, and apart from the fantastic ice cream ( you’ve …

We bought a new bathroom suite at the weekend. After lots of looking. And I mean lots!
Internet shopping didn’t …

We’ve been training via Zoom, building learning portals, and recording video based learning programmes for clients to help them hit the ground running as we move out of Lockdown

YOU want to do the best for your customer, and, let’s be honest, you want the best return for your own business as well. But if your customer’s success is really important to you then you’ll need to park your own agenda and focus on what matters to them.

Check out Sarah Archer’s conversation with Intelligent Dialogue’s Diane Banister about sales and selling -useful for new and experienced sales people

We want to wish all our clients, partners, participants and friends the happiest of Christmases.
We’ve had a fantastic 2019, …

We’re absolutely delighted to announce that we are partnering with Inspire to offer sales and service training to their members.  …

Savvy customers, tough competitors. Don’t get caught in this trap.

Sometime there needs to be tough conversations around team performacne.

This photograph is perfect proof of the importance of checking for understanding.
The birthday girl asked for a Mariah Carey …

We’ve been pondering about answering the phone.

On a recent …

Don’t take our work for how good we are – listen to the people who really know and see what our clients say

Our book review of REWORK – change the way you work forever.