Have you seen out article on developing coaches and mentors in Call Centre Helper?
Here’s a link which will take …

What are the challenges facing teams leaders in 2018?
We surveyed over 300 Team Leaders; 107 of which were working …

Next Team Leader Group Meeting – 9th February 2018
The Co-op has kindly agreed to host the next Call North …

Happy New Year. It’s 2018; fresh with possibilities.
What are you going to do in 2018 that will make this a …

It’s that time of year again!
We wanted to wish you a Happy Christmas, and the very best for your …

The first Call North West Contact Centre Leaders Convention held at Liverpool John Moores University was a great day. 70 …

Are you a team leader?
Then we’re keen to understand the challenges that you face.  We think we know, from …

The Call North West Awards 2017 for everything Contact Centre related was a great night.
Held in the Principal Hotel …

September’s Call North West Team Leader Group focused on managing change.
Ombudsman Services were great hosts as they explained the …

Our conversation with Martin Ainscough, who together with his brothers founded Ainscough Crane Hire, was so full of useful information, …

After the success of the Recruitment Showcase at Sofology, the next Team Leader Group meeting will take place at Ombudsman …

A big thank you to Stacey Williams for hosting Call North West Team Leader Group at the amazing facilities in …

We’re delighted to be working in partnership with Dawn and Linda over at Case Card Solutions.
We met them at ATD over …

We take feedback very seriously at Intelligent Dialogue.
We review evaluations and we sit down with the sponsor of …

We are delighted to announce that Diane Banister will be chairing the next Call North West Team leader Group on …

We’re great fans of minions at Intelligent Dialogue HQ.
So when we saw a video, where minions have meaning we …

How your body language can affect your confidence and your performance.

There’s a lot written about Body …

Our next Team Leader Group meeting will be held on the morning of Friday 5th May at Paymentshield in Southport.

Do you find yourself asking “Are exhibitions worth it?”
Are you thinking about exhibiting and are worried about the spend …

United Airline’s Customer Service has hit the headlines again this week.
Footage that has appeared this week of a passenger …