Lessons in the Customer Journey

The next Call North West Team Leader Group meeting is being hosted by Slater …

It’s nearly time for Module 3 Call North West Team Leader Programme.
Having spent time looking at being an effective …

Need a little Monday Motivation?
#MondayMotivation on twitter got us thinking and posting.
Someone asked us for one of our …

We’re getting ready for the second module of the Call North West Team Leader Programme – this module focuses on …

Increasing utilisation is a key focus for plant hire companies.
The hire market is competitive both locally and nationally.
Pressure …

The difference between training and development can be summed up quite simply.
Training is delivered but participants and the companies …

Absence Management – practical steps you can take
Part 2 of our series on Managing Absence. View Part 1 here

How equipped are you at managing absence?
In 2016 34 million working days were lost through absence, more than 8 …

Have you seen out article on developing coaches and mentors in Call Centre Helper?
Who coaches the coaches?
Here’s a …

The Call North West quarterly Team Leader Group took place on Friday 9th February, a big thank you to the …

What are the challenges facing teams leaders in 2018?
We surveyed over 300 Team Leaders; 107 of which were working …

Next Team Leader Group Meeting – 9th February 2018
The Co-op has kindly agreed to host the next Call North …

Happy New Year. It’s 2018; fresh with possibilities.
What are you going to do in 2018 that will make this a …

It’s that time of year again!
We wanted to wish you a Happy Christmas, and the very best for your …

The first Call North West Contact Centre Leaders Convention held at Liverpool John Moores University was a great day. 70 …

Are you a team leader?
Then we’re keen to understand the challenges that you face.  We think we know, from …

The Call North West Awards 2017 for everything Contact Centre related was a great night.
Held in the Principal Hotel …

September’s Call North West Team Leader Group focused on managing change.
Ombudsman Services were great hosts as they explained the …

Our conversation with Martin Ainscough, who together with his brothers founded Ainscough Crane Hire, was so full of useful information, …

After the success of the Recruitment Showcase at Sofology, the next Team Leader Group meeting will take place at Ombudsman …