YOU want to do the best for your customer, and, let’s be honest, you want the best return for your own business as well. But if your customer’s success is really important to you then you’ll need to park your own agenda and focus on what matters to them.
Check out Sarah Archer’s conversation with Intelligent Dialogue’s Diane Banister about sales and selling -useful for new and experienced sales people
We want to wish all our clients, partners, participants and friends the happiest of Christmases.
We’ve had a fantastic 2019, …
We’re absolutely delighted to announce that we are partnering with Inspire to offer sales and service training to their members. …
Savvy customers, tough competitors. Don’t get caught in this trap.
Sometime there needs to be tough conversations around team performacne.
This photograph is perfect proof of the importance of checking for understanding.
The birthday girl asked for a Mariah Carey …
We’ve been pondering about answering the phone.
On a recent …
Don’t take our work for how good we are – listen to the people who really know and see what our clients say
Our book review of REWORK – change the way you work forever.
Part 3 of our interview with Martin Ainscough; this time focusing on risk & reward and business improvement
Happy Valentines Day
We all want to wish you a very happy new year.
Here’s to 2019 and all …
It’s that time of year again, and everyone at Intelligent Dialogue wants to wish you …
We’re getting ready for the second module of the Call North West Team Leader Programme – this module focuses on …
Utilisation is a key metric in the hire industry. Equip your people with the skills to increase your utilisation
The difference between training and development can be summed up quite simply.
Training is delivered but participants and the companies …
Absence Management – practical steps you can take
Part 2 of our series on Managing Absence. View Part 1 here
How equipped are you at managing absence?
In 2016 34 million working days were lost through absence, more than 8 …
Have you seen out article on developing coaches and mentors in Call Centre Helper?
Who coaches the coaches?
Here’s a …
