CRM Telemarketing

What is CRM Telemarketing and how can it help you?
CRM technology enables you to track and maintain contact with …

Get More Sales

Are you finding that:

You need to generate more new business because your current customers are spending less with …

What Is Feedback?

Feedback is a dialogue between people which reflects back how one person sees another person’s behaviour or performance.
As people …

Customer Service Skills

Customer Service Skills required. Information from the UK government shows that 7 out of 10 jobs are in the service …

Verbal Handshake

Just as when we shake someone’s hand when we meet them face to face, a verbal handshake enables that connection …

Basic Management Skills

Clarifying what you expect from your team
As a manager or team leader, it’s really important that everyone who reports …

United Breaks Guitars

So united breaks guitars.
What lessons are there for us all about customer service in the plight of Dave Carroll, …