Blog

Have you seen out article on developing coaches and mentors in Call Centre Helper?
Here’s a link which will take …

Here are the leadership behaviours that motivate people; we consider them the most important when looking to build and maintain …

What are the challenges facing teams leaders in 2018?
We surveyed over 300 Team Leaders; 107 of which were working …

With more than twenty five years experience, at Intelligent Dialogue, we help clients achieve real results from training their …

Next Team Leader Group Meeting – 9th February 2018
The Co-op has kindly agreed to host the next Call North …

Happy New Year. It’s 2018; fresh with possibilities.
What are you going to do in 2018 that will make this a …

It’s that time of year again!
We wanted to wish you a Happy Christmas, and the very best for your …

The first Call North West Contact Centre Leaders Convention held at Liverpool John Moores University was a great day. 70 …

Call North West
presents
Contact Centre Leaders Convention 17
 
We are delighted to let people know that our …

Are you a team leader?
Then we’re keen to understand the challenges that you face.  We think we know, from …

The Call North West Awards 2017 for everything Contact Centre related was a great night.
Held in the Principal Hotel …

We’re absolutely delighted to be working with All Med Pro. They loved the Workshop too, and gave us a bottle …

September’s Call North West Team Leader Group focused on managing change.
Ombudsman Services were great hosts as they explained the …

Our conversation with Martin Ainscough, who together with his brothers founded Ainscough Crane Hire, was so full of useful information, …

After the success of the Recruitment Showcase at Sofology, the next Team Leader Group meeting will take place at Ombudsman …

Part 2 – Utilisation Matters
Having your finger on the pulse in a plant hire business; where utilisation is a …

Growing the Business
Martin Ainscough together with his brothers Brendan and James, established Ainscough Crane Hire as the leading Crane …

A big thank you to Stacey Williams for hosting Call North West Team Leader Group at the amazing facilities in …

We’re delighted to be working in partnership with Dawn and Linda over at Case Card Solutions.
We met them at ATD over …

We take feedback very seriously at Intelligent Dialogue.
We review evaluations and we sit down with the sponsor of …