Off to Blackpool

Off to Blackpool

Lessons in the Customer Journey

The next Call North West Team Leader Group meeting is being hosted by Slater …

Diane Banister

Monday Motivation

Need a little Monday Motivation?
#MondayMotivation on twitter got us thinking and posting.
Someone asked us for one of our …

Increasing Utilisation

Increasing utilisation is a key focus for plant hire companies.
The hire market is competitive both locally and nationally.
Pressure …

absence management

Absence Management

Absence Management – practical steps you can take
Part 2 of our series on Managing Absence. View Part 1 here

managing absence

Managing Absence

How equipped are you at managing absence?
In 2016 34 million working days were lost through absence, more than 8 …

CNW Team Leader Group

Motivating your team

The Call North West quarterly Team Leader Group took place on Friday 9th February, a big thank you to the …

Happy New Year from Intelligent Dialogue

The very best for 2018

Happy New Year. It’s 2018; fresh with possibilities.
What are you going to do in 2018 that will make this a …

Intelligent Dialogue Christmas 2017

Merry Christmas

It’s that time of year again!
We wanted to wish you a Happy Christmas, and the very best for your …

contact centre leaders convention

Call North West
presents
Contact Centre Leaders Convention 17
 
We are delighted to let people know that our …

Team Leader Challenges

Are you a team leader?
Then we’re keen to understand the challenges that you face.  We think we know, from …

Our clients