Our book review of REWORK – change the way you work forever.
Blog
Risk and Reward
Part 3 of our interview with Martin Ainscough; this time focusing on risk & reward and business improvement
Happy Valentine’s Day
Happy Valentines Day
Happy New Year
We all want to wish you a very happy new year.
Here’s to 2019 and all …
Happy Christmas 2018
It’s that time of year again, and everyone at Intelligent Dialogue wants to wish you …
Contact Centre Team Leader Development Programme starts in September
Contact Centre Team Leader Development Programme
Have you booked your place on the Call North West Team Leader Programme …
End of the first Call North West Team Leader Programme
The 26th July saw the final module of the Call North West Team Leader Programme. Participants from Electricity North West, …
Team Leader Group Slater Gordon Blackpool
Slater Gordon hosted the Call North West Team Leader Group which is chaired by Diane Banister, our MD.
What a …
Off to Blackpool
Lessons in the Customer Journey
The next Call North West Team Leader Group meeting is being hosted by …
Module 3 Call North West Team Leader Programme
It’s nearly time for Module 3 Call North West Team Leader Programme.
Having spent time looking at being an effective …
Monday Motivation
Need a little Monday motivation?
#MondayMotivation on twitter got us thinking and posting.
Call North West Team Leader Programme Module 2
We’re getting ready for the second module of the Call North West Team Leader Programme – this module focuses on …
Increasing Utilisation
Utilisation is a key metric in the hire industry. Equip your people with the skills to increase your utilisation
Difference between training and development
The difference between training and development can be summed up quite simply.
Training is delivered but participants and the companies …
Absence Management
Absence Management – practical steps you can take
Part 2 of our series on Managing Absence. View Part 1 here
Managing Absence
How equipped are you at managing absence?
In 2016 34 million working days were lost through absence, more than 8 …
Developing Coaches and Mentors
Have you seen out article on developing coaches and mentors in Call Centre Helper?
Who coaches the coaches?
Here’s a …
Motivating your team
The Call North West quarterly Team Leader Group took place on Friday 9th February, a big thank you to the …
Leadership behaviours that motivate
Our handy infographic on leadership behaviours that motivate and demoituve
Team Leader Challenges – Our Survey Said
What are the challenges facing teams leaders in 2018?
We surveyed over 300 Team Leaders; 107 of which were working …
