Sometime there needs to be tough conversations around team performacne.

This photograph is perfect proof of the importance of checking for understanding.
The birthday girl asked for a Mariah Carey …

Knowing your value and understanding the value you bring is essential to anyone in sales.
Without understanding your value, how …

The average length of service calls is changing – find out the details here

We’ve been pondering about answering the phone.

On a recent …

Don’t take our work for how good we are – listen to the people who really know and see what our clients say

Our book review of REWORK – change the way you work forever.

Part 3 of our interview with Martin Ainscough; this time focusing on risk & reward and business improvement

Happy Valentines Day

We all want to wish you a very happy new year.

Here’s to 2019 and all …

It’s that time of year again, and everyone at Intelligent Dialogue wants to wish you …

Contact Centre Team Leader Development Programme
 
Have you booked your place on the Call North West Team Leader Programme …

The 26th July saw the final module of the Call North West Team Leader Programme. Participants from Electricity North West, …

Slater Gordon hosted the  Call North West Team Leader Group which is chaired by Diane Banister, our MD.
What a …

Lessons in the Customer Journey
 

The next Call North West Team Leader Group meeting is being hosted by …

It’s nearly time for Module 3 Call North West Team Leader Programme.
Having spent time looking at being an effective …

Need a little Monday motivation?

#MondayMotivation on twitter got us thinking and posting.

We’re getting ready for the second module of the Call North West Team Leader Programme – this module focuses on …

Utilisation is a key metric in the hire industry. Equip your people with the skills to increase your utilisation

The difference between training and development can be summed up quite simply.
Training is delivered but participants and the companies …