YOU want to do the best for your customer, and, let’s be honest, you want the best return for your own business as well. But if your customer’s success is really important to you then you’ll need to park your own agenda and focus on what matters to them.
At Intelligent Dialogue, going the extra mile to deliver results for our clients is a belief we live by daily. …
Check out Sarah Archer’s conversation with Intelligent Dialogue’s Diane Banister about sales and selling -useful for new and experienced sales people
We want to wish all our clients, partners, participants and friends the happiest of Christmases.
We’ve had a fantastic 2019, …
We’re absolutely delighted to announce that we are partnering with Inspire to offer sales and service training to their members. …
Savvy customers, tough competitors. Don’t get caught in this trap.
Sometime there needs to be tough conversations around team performacne.
This photograph is perfect proof of the importance of checking for understanding.
The birthday girl asked for a Mariah Carey …
Knowing your value and understanding the value you bring is essential to anyone in sales.
Without understanding your value, how …
The average length of service calls is changing – find out the details here
We’ve been pondering about answering the phone.
On a recent …
Don’t take our work for how good we are – listen to the people who really know and see what our clients say
Our book review of REWORK – change the way you work forever.
Part 3 of our interview with Martin Ainscough; this time focusing on risk & reward and business improvement
Happy Valentines Day
We all want to wish you a very happy new year.
Here’s to 2019 and all …
It’s that time of year again, and everyone at Intelligent Dialogue wants to wish you …
Contact Centre Team Leader Development Programme
Have you booked your place on the Call North West Team Leader Programme …
The 26th July saw the final module of the Call North West Team Leader Programme. Participants from Electricity North West, …
Slater Gordon hosted the Call North West Team Leader Group which is chaired by Diane Banister, our MD.
What a …
