Available now!
The complete In Tune Library. Help your people really tune into your customers.
As a trainer or front line manager, use the entire library of one hour modules to build your own customer service training programme. Bitesize one hour sessions allow you to
- Fit the training around your business or organisation
- Deliver impactful learning with minimum preparation time
- Address some of the key issues facing those in front line customer service
- Help people to see they are helping customers not dealing with them
Your library will include
- In Tune with Choosing Your Attitude
- In Tune with The Customer’s World
- In Tune with Extraordinary Service
- In Tune with Language & Pace
- In Tune with Listening
- In Tune with Motivation
- In Tune with Recognition
Each module contains
- Trainer’s Guide
- Powerpoint pack
- Workbooks
- Exercises, handouts and action plans
Also included in this package is out In Tune DVD providing a simple and straightforward focus on the key messages in the training package. Taking the opportunity to view the video at the start of any training meeting or development process will enable you to quickly focus group attention on the training and discussion to follow.
