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Call Centre Training

Call North West


Contact Centre Leaders Convention 17


We are delighted to let people know that our Managing Director, Diane Banister will be sharing her thoughts and experience at the convention, working with Liverpool John Moores University, Electricity North West and 4 Net Technologies.

This is an opportunity for all Contact Centre leaders in the North West to meet, discuss and hear a range of speakers about major issues that will impact Contact Centres in 2018 and beyond.


Diane Banister – Director of Intelligent dialogue – TEAM LEADERS FOR THE FUTURE – Transactional Managers or Transformational Leaders?

A thought provoking session which hits at the heart of every operation.

  • What areas need critical development?
  • What are the essential skills and investment required for the people who ultimately shape the business productivity and culture?
  • In addition she’ll bring an update on the discussions within the Call North West Team Leader Group and highlight areas of concern that have been raised in the forum.


Also speaking at this event will be

Lee Graves, Lead Lecturer Liverpool John Moores University – The Cost of Absence

Katy Forsyth, Director of Red Contact Centres – Tomorrow’s Contact Centre Workforce,Skills For The Future

Stacy Hill, Head of Sky Retentions – Service Provision Through Webchat and Messaging

Michael Babolola, Head of Innovation 4 Net Technologies – The Robots are Coming


Come and join us, meet and discuss issues within the industry.

Delegate Places are £129 + VAT at Liverpool John Moores University. BUY ONE – GET ONE FREE.

For more information and to book your places email