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Call North West Team Leader Group

We’re deligCall Centre Traininghted to be supporting Call North West with the introduction of its Team Leader Group.

Team Leaders make the difference to a contact centre; to its performance, its people and its customer experience.

But how do they get new ideas, keep up to date with industry changes, and network with their peers in other contact centres?

Help is at hand. New for 2017, Call North West is launching the Teal Leader Group. More than a networking meeting, it will include discussions and speakers on topics chosen by the Team Leader Group.

Ideas & Insights

Facilitated by Diane Banister from Intelligent Dialogue, these 2 – 3 hour meetings will explore topics which effect your team leaders, from coaching to recruitment, to call quality to attrition.


This is a great chance for Team Leaders to network with their peers. To share good practices, and to see other contact centres, Please get in touch if you can support the Team Leader Group by hosting a session at your centre.

Building Confidence

Completely immersed in the contact centre world; sharing challenges and ideas, these sessions help to build confidence in those that attend.


Why not recognise your team leaders and support their development by enabling their attendance?

We are launching in January with a round table session on the 26th, to be held at SKY. Team Leaders will get the opportunity to talk about the challenges that 2017 holds for them and the contact centre industry. At this session members will be able to prioritise what they would like to see on the Agenda for the meetings during 2017.

At this session members will be able to prioritise what they would like to see on the agenda for the meetings during 2017.

Diane Banister from Intelligent Dialogue will facilitate these sessions, and has worked with contact centres such as BOC, Edwards Vacuum, University of Law, PRS for music, Reynolds Catering Supplies and Ebico.

Out these dates in your diary

29th November 2018

20th September 2018

11th May 2018

9th February 2018 Co-op

January 26th 2017 at SKY

March 24th 2017

May 5th 2017

July 21st 2017

September 8th 2017

November 24th 2017


To book a place please contact Jane Thomas at or download all the details here