Contact Centre Leaders Convention

The first Call North West Contact Centre Leaders Convention held at Liverpool John Moores University was a great day. 70 contact centre leaders focused on the issues they are facing in the changing world of contact centres.

Here’s some photos from the event, which centred on the challenges that Contact Centres are facing including absenteeism and presenteeism, ( where people come into work when they are ill ) recruitment, adopting new ways of servicing customers, and Diane Banister revealed the results of our survey and the challenges that Team Leaders are facing.

 

Contact Centre Leaders Convention 2017The cost of absenceDiane Banister CCLC 2017