Contact Centre Team Leader Development Programme

Have you booked your place on the Call North West Team Leader Programme which starts in September?

We’re delighted to be delivering another programme for call and contact centre team leaders.

Highly recommended by the first participants , with an overall score of 98%

Four Modules, Four Months – get your team leaders thinking about how they manage their work, their people and the culture they create in their team.

We explore KPI’s and performance, feedback and coaching, time management and prioritisation.

An open programme where everyone works in a contact centre and so learn from each other. A great way to learn, and share ideas with your peers. The content is completely relevant to the participants, and participants all experience common problems.

This programme is exceptional value for money.

For more details, click here

or visit the Call North West website to book

We hope to see you there, if you have any questions please contact Call North West direct or call us on 0845 450 0988 and we’d be happy to help.