Essentials Skills Series
We are very excited about our series of open training courses for contact centres for 2017.
The Essential Skills Series 2017
In conjunction with Call North West and held in Manchester, a series of training courses designed and developed for Contact Centres operating in 2017:-
March
22nd a.m. Inbound Sales – make the most of the opportunity
22nd p.m. Inside Sales – Outbound calls for new business generation
23rd a.m. Managing stress & wellbeing
23rd p.m. Time management & productivity
29th p.m. Assertiveness & effective communication
April
25th a.m. Persuasion & influencing skills
25th p.m. Managing meetings – energy, control & productivity
26th a.m. Customer service skills
26th p.m. Complaint handling
27th – 1 day course – Train the Trainer
May
4th a.m. Helping bereaved callers
June
14th 1 day course Coaching for Call Quality
16th a.m. Stress management & wellbeing
16th p.m. Time management & productivity
July
5th a.m. Customer service in writing; social media & emails
5th p.m. Writing interesting reports
27th 1 day course Presentation Skills
September
6th a.m. Inbound Sales – make the most of the opportunity
6th p.m. Outbound sales – telephone account management
October
11th a.m. Having difficult conversations about performance
11th p.m. Dealing with difficult people
12th 1 day course Managing telemarketing campaigns
November
7th 1 day course Coaching for Call Quality
8th a.m. Assertiveness & effective communication
8th p.m. Helping bereaved callers
9th 1 day course Train the trainer
10th a.m. Customer service in writing; emails & social media
10th p.m. Writing interesting reports
Essentials Skills Series Prices
Half Day Sessions
£99 + VAT members of Call North West
£175 + VAT non members
All day sessions
£198 + VAT members of Call North West
£350 + VAT non members
Call us now for more details about the Essential Skills Series on 0845 450 0988 or get in touch here