Essentials Skills Series

We are very excited about our series of open training courses for contact centres for 2017.

The Essential Skills Series 2017

In conjunction with Call North West and held in Manchester, a series of training courses designed and developed for Contact Centres operating in 2017:-

March

22nd a.m. Inbound Sales – make the most of the opportunity

22nd p.m. Inside Sales – Outbound calls for new business generation

23rd a.m. Managing stress & wellbeing

23rd p.m. Time management & productivity

29th p.m. Assertiveness & effective communication

April

25th a.m. Persuasion & influencing skills

25th p.m. Managing meetings – energy, control & productivity

26th a.m. Customer service skills

26th p.m. Complaint handling

27th – 1 day course – Train the Trainer

May

4th a.m. Helping bereaved callers

June

14th 1 day course Coaching for Call Quality

16th a.m. Stress management & wellbeing

16th p.m. Time management & productivity

July

5th a.m. Customer service in writing; social media & emails

5th p.m. Writing interesting reports

27th 1 day course Presentation Skills

September

6th a.m. Inbound Sales – make the most of the opportunity

6th p.m. Outbound sales – telephone account management

October

11th a.m. Having difficult conversations about performance

11th p.m. Dealing with difficult people

12th 1 day course Managing telemarketing campaigns

November

7th 1 day course Coaching for Call Quality

8th a.m. Assertiveness & effective communication

8th p.m. Helping bereaved callers

9th 1 day course Train the trainer

10th a.m. Customer service in writing; emails & social media

10th p.m. Writing interesting reports

Essentials Skills Series Prices

Half Day Sessions

£99 + VAT members of Call North West

£175 + VAT non members

All day sessions

£198 + VAT members of Call North West

£350 + VAT non members

Call us now for more details about the Essential Skills Series on 0845 450 0988 or get in touch here