We are very excited about our series of open training courses for contact centres for 2017.

The Essential Skills Series 2017

In conjunction with Call North West and held in Manchester, a series of training courses designed and developed for Contact Centres operating in 2017:-

March

22nd a.m. Inbound Sales – make the most of the opportunity

22nd p.m. Inside Sales – Outbound calls for new business generation

23rd a.m. Managing stress & wellbeing

23rd p.m. Time management & productivity

29th p.m. Assertiveness & effective communication

April

25th a.m. Persuasion & influencing skills

25th p.m. Managing meetings – energy, control & productivity

26th a.m. Customer service skills

26th p.m. Complaint handling

27th – 1 day course – Train the Trainer

May

4th a.m. Helping bereaved callers

June

14th 1 day course Coaching for Call Quality

16th a.m. Stress management & wellbeing

16th p.m. Time management & productivity

July

5th a.m. Customer service in writing; social media & emails

5th p.m. Writing interesting reports

27th 1 day course Presentation Skills

September

6th a.m. Inbound Sales – make the most of the opportunity

6th p.m. Outbound sales – telephone account management

October

11th a.m. Having difficult conversations about performance

11th p.m. Dealing with difficult people

12th 1 day course Managing telemarketing campaigns

November

7th 1 day course Coaching for Call Quality

8th a.m. Assertiveness & effective communication

8th p.m. Helping bereaved callers

9th 1 day course Train the trainer

10th a.m. Customer service in writing; emails & social media

10th p.m. Writing interesting reports

Essentials Skills Series Prices

Half Day Sessions

£99 + VAT members of Call North West

£175 + VAT non members

All day sessions

£198 + VAT members of Call North West

£350 + VAT non members

Call us now for more details about the Essential Skills Series on 0845 450 0988 or get in touch here