A big thank you to Stacey Williams for hosting Call North West Team Leader Group at the amazing facilities in Sofology. We had a little training room envy seeing their amazing facilities.
The session had a great turnout, and Stacey took us through the changes they have made in recruitment and the results that this has realised.
Despite a very early start, Ross Hulance from Red Recruitment gave a cracking talk about recruitment in 2017, what Milennials want from their employer, and how the recruitment process needs to take account of this.
Some real food for thought, especially the number of no shows that people experience throughout the recruitment process!
Lots of different contact centres in the North West were represented,and despite different services to different customer types, they all agreed just how essential it is to get the right people into their teams.
Looking forward to the next one in September.
Stacey Williams, Talent Acquisition Manager for Sofology.
Our own Diane Banister takes to the floor – good to see Neil the Sloth keeping an eye on proceedings.
Ross Hulance from Red Recruitment talks us through Best Practice Recruitment Processes