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Team Leader Group Call North West 8th September 2017

Call Centre TrainingAfter the success of the Recruitment Showcase at Sofology, the next Team Leader Group meeting will take place at Ombudsman Services in Warrington. A big thank you to them for hosting the session.

On Friday 8th September; we will be looking at Managing Change, and the key role of the team leader in any significant change.

Our next Team Leader Group Meeting is kindly being hosted on the Friday, 8th September by Ombudsman Services, where we will be looking at Managing Change. Ombudsman Services have been through a site move, a period of real growth, and they are going to share their story with us:-

Agenda – Team Leader Group 8th September 2017

9.00 for 9.30 Start

Managing Change

The End to End process of Managing Change – Ombudsman Services Change & Transformation Team

The Team Leaders Role in Managing Change at an individual or team level.  Emma Roberts & Claire Jones

Coffee and networking

Tour of Ombudsman Services

12.30 Close

Places are free for Members of Call North West, although anyone is welcome to come along to one session to experience just how useful they are. Book your place through the Call North West Website –

As usual our MD, Diane Banister, will be chairing the meeting.

Hope to see you there.