CHANGES TO HOW PEOPLE USE THE TELEPHONE
The way we are using the telephone is changing, and that is causing …

September saw Intelligent Dialogue delivers its initial course for the Scottish Plant Operators Association in Stirling.
One delegate, Tasha Wilson, …

Scottish Plant Owners Association partner with Intelligent Dialogue to deliver highly relevant training for their members

Introduction:
In the fast-paced world we live in, it’s rare to stumble upon a place that exemplifies operational excellence and …

Rental Business Challenges – an Intelligent Dialogue Survey into the challenges faced in the rental sector.

Have a wonderful Christmas, whatever you are doing. Wehope this time of year gives you whatever you need whether that is love, laughter, calm or peace.

Intelligent Dialogue launch a webinar series with MCS Rental Software, helping hire companies overcome some of the challenges they face.

Against a backdrop of crises, there’s a focus on prices and service at the moment. These are the conversations that we are having with business leaders – are you experiencing the same?

Throughout 2021 we’ve been seeing some trends in sales and service conversations – how does your experience compare?
Service Conversations

Business Leaders, Sales Leaders.
How are you feeling about your numbers for 2022?
There’s a lot to contend with out …

As lockdown restrictions ease and we come out from our homes into shops, restaurants and showrooms, those of us who …

Home working and people engagement – Conversation, contribution and development.

A perfect storm has affected supply chains, and that’s impacting front line customer service.

With this week’s news of an impending vaccine alongside encouraging, if muted, signs of economic recovery, how optimistic can we …

One of my favourite shops in Swindon is Rays Ice Cream, and apart from the fantastic ice cream ( you’ve …

We bought a new bathroom suite at the weekend. After lots of looking. And I mean lots!
Internet shopping didn’t …

We’ve been training via Zoom, building learning portals, and recording video based learning programmes for clients to help them hit the ground running as we move out of Lockdown

YOU want to do the best for your customer, and, let’s be honest, you want the best return for your own business as well. But if your customer’s success is really important to you then you’ll need to park your own agenda and focus on what matters to them.

Savvy customers, tough competitors. Don’t get caught in this trap.

We’ve been pondering about answering the phone.

On a recent …