Have a wonderful Christmas, whatever you are doing. Wehope this time of year gives you whatever you need whether that is love, laughter, calm or peace.
Hire Sector Webinar Series
Intelligent Dialogue launch a webinar series with MCS Rental Software, helping hire companies overcome some of the challenges they face.
Crises, prices and service
Against a backdrop of crises, there’s a focus on prices and service at the moment. These are the conversations that we are having with business leaders – are you experiencing the same?
Trends in Conversations with Customers
Throughout 2021 we’ve been seeing some trends in sales and service conversations – how does your experience compare?
Are you ready for 2022?
Business Leaders, Sales Leaders.
How are you feeling about your numbers for 2022?
There’s a lot to contend with out …
What’s your welcome like?
As lockdown restrictions ease and we come out from our homes into shops, restaurants and showrooms, those of us who …
Home Working & People Engagement
Home working and people engagement – Conversation, contribution and development.
Supply chain issues affecting front line customer service
A perfect storm has affected supply chains, and that’s impacting front line customer service.
We’ve been Approved!
Intelligent Dialogue are now listed on one of the UK’s leading training and development websites L&D Mastermind,
Meet our competition winner!
We’re thrilled to announce that the winner of last month’s competition to win a complete Intelligent Dialogue In Tune Customer …
Taking Sales into 2021
With this week’s news of an impending vaccine alongside encouraging, if muted, signs of economic recovery, how optimistic can we …
This ice cream parlour has it licked when it comes to customer service
One of my favourite shops in Swindon is Rays Ice Cream, and apart from the fantastic ice cream ( you’ve …
Drop your price or hold your nerve?
We bought a new bathroom suite at the weekend. After lots of looking. And I mean lots!
Internet shopping didn’t …
Sales Training during Lockdown
We’ve been training via Zoom, building learning portals, and recording video based learning programmes for clients to help them hit the ground running as we move out of Lockdown
Trust is the key to growing your sales
YOU want to do the best for your customer, and, let’s be honest, you want the best return for your own business as well. But if your customer’s success is really important to you then you’ll need to park your own agenda and focus on what matters to them.
In Plant Hire, there’s one race you don’t want to win
Savvy customers, tough competitors. Don’t get caught in this trap.
More than answering the phone
We’ve been pondering about answering the phone.
On a recent …
Risk and Reward
Part 3 of our interview with Martin Ainscough; this time focusing on risk & reward and business improvement
Need a little Monday motivation?
#MondayMotivation on twitter got us thinking and posting.
How Training Helped Ainscough Crane Hire
Part 4 of our interviews with Martin Ainscough and how training helped develop the business