Against a backdrop of crises, there’s a focus on prices and service at the moment. These are the conversations that we are having with business leaders – are you experiencing the same?
Throughout 2021 we’ve been seeing some trends in sales and service conversations – how does your experience compare?
Business Leaders, Sales Leaders.
How are you feeling about your numbers for 2022?
There’s a lot to contend with out …
As lockdown restrictions ease and we come out from our homes into shops, restaurants and showrooms, those of us who …
Home working and people engagement – Conversation, contribution and development.
A perfect storm has affected supply chains, and that’s impacting front line customer service.
Intelligent Dialogue are now listed on one of the UK’s leading training and development websites L&D Mastermind,
We’re thrilled to announce that the winner of last month’s competition to win a complete Intelligent Dialogue In Tune Customer …
With this week’s news of an impending vaccine alongside encouraging, if muted, signs of economic recovery, how optimistic can we …
One of my favourite shops in Swindon is Rays Ice Cream, and apart from the fantastic ice cream ( you’ve …
We bought a new bathroom suite at the weekend. After lots of looking. And I mean lots!
Internet shopping didn’t …
We’ve been training via Zoom, building learning portals, and recording video based learning programmes for clients to help them hit the ground running as we move out of Lockdown
YOU want to do the best for your customer, and, let’s be honest, you want the best return for your own business as well. But if your customer’s success is really important to you then you’ll need to park your own agenda and focus on what matters to them.
Savvy customers, tough competitors. Don’t get caught in this trap.
We’ve been pondering about answering the phone.
On a recent …
Part 3 of our interview with Martin Ainscough; this time focusing on risk & reward and business improvement
Need a little Monday motivation?
#MondayMotivation on twitter got us thinking and posting.
Part 4 of our interviews with Martin Ainscough and how training helped develop the business
Part 2 of our interviews with Martin Ainscough focusing on utilisation. A key metric for anyone involved in the hire industry
Part 1 of our interview with Martin Ainscough – growing the business