Have a wonderful Christmas, whatever you are doing. Wehope this time of year gives you whatever you need whether that is love, laughter, calm or peace.
Trends in Conversations with Customers
Throughout 2021 we’ve been seeing some trends in sales and service conversations – how does your experience compare?
Service Conversations
Home Working & People Engagement
Home working and people engagement – Conversation, contribution and development.
It’s Competition Time!
To celebrate Customer Service Week enter our competition to win your own set of In Tune Training Materials worth £950
The importance of checking for understanding
This photograph is perfect proof of the importance of checking for understanding.
The birthday girl asked for a Mariah Carey …
Average Length of Service Calls
The average length of service calls is changing – find out the details here
More than answering the phone
We’ve been pondering about answering the phone.
On a recent …
Contact Centre Team Leader Development Programme starts in September
Contact Centre Team Leader Development Programme
Have you booked your place on the Call North West Team Leader Programme …
End of the first Call North West Team Leader Programme
The 26th July saw the final module of the Call North West Team Leader Programme. Participants from Electricity North West, …
Team Leader Group Slater Gordon Blackpool
Slater Gordon hosted the Call North West Team Leader Group which is chaired by Diane Banister, our MD.
What a …
Off to Blackpool
Lessons in the Customer Journey
The next Call North West Team Leader Group meeting is being hosted by …
Module 3 Call North West Team Leader Programme
It’s nearly time for Module 3 Call North West Team Leader Programme.
Having spent time looking at being an effective …
Call North West Team Leader Programme Module 2
We’re getting ready for the second module of the Call North West Team Leader Programme – this module focuses on …
Absence Management
Absence Management – practical steps you can take
Part 2 of our series on Managing Absence. View Part 1 here
Managing Absence
How equipped are you at managing absence?
In 2016 34 million working days were lost through absence, more than 8 …
Developing Coaches and Mentors
Have you seen out article on developing coaches and mentors in Call Centre Helper?
Who coaches the coaches?
Here’s a …
Motivating your team
The Call North West quarterly Team Leader Group took place on Friday 9th February, a big thank you to the …
Leadership behaviours that motivate
Our handy infographic on leadership behaviours that motivate and demotivate
Team Leader Challenges – Our Survey Said
What are the challenges facing teams leaders in 2018?
We surveyed over 300 Team Leaders; 107 of which were working …
Contact Centre Leaders Convention
The first Call North West Contact Centre Leaders Convention held at Liverpool John Moores University was a great day. 70 …