Blackpool Tower

Off to Blackpool

Lessons in the Customer Journey

The next Call North West Team Leader Group meeting is being hosted by …

absence management

Absence Management

Absence Management – practical steps you can take
Part 2 of our series on Managing Absence. View Part 1 here

managing absence

Managing Absence

How equipped are you at managing absence?
In 2016 34 million working days were lost through absence, more than 8 …

CNW Team Leader Group

Motivating your team

The Call North West quarterly Team Leader Group took place on Friday 9th February, a big thank you to the …

contact centre leaders convention

Call North West
Contact Centre Leaders Convention 17
We are delighted to let people know that our …

Team Leader Challenges

Are you a team leader?
Then we’re keen to understand the challenges that you face.  We think we know, from …

Managing Change

September’s Call North West Team Leader Group focused on managing change.
Ombudsman Services were great hosts as they explained the …

Call North West Diane Banister

Showcasing Recruitment

A big thank you to Stacey Williams for hosting Call North West Team Leader Group at the amazing facilities in …