Have you seen out article on developing coaches and mentors in Call Centre Helper?
Here’s a link which will take …

Here are the leadership behaviours that motivate people; we consider them the most important when looking to build and maintain …

What are the challenges facing teams leaders in 2018?
We surveyed over 300 Team Leaders; 107 of which were working …

Next Team Leader Group Meeting – 9th February 2018
The Co-op has kindly agreed to host the next Call North …

The first Call North West Contact Centre Leaders Convention held at Liverpool John Moores University was a great day. 70 …

Call North West
presents
Contact Centre Leaders Convention 17
 
We are delighted to let people know that our …

Are you a team leader?
Then we’re keen to understand the challenges that you face.  We think we know, from …

The Call North West Awards 2017 for everything Contact Centre related was a great night.
Held in the Principal Hotel …

September’s Call North West Team Leader Group focused on managing change.
Ombudsman Services were great hosts as they explained the …

After the success of the Recruitment Showcase at Sofology, the next Team Leader Group meeting will take place at Ombudsman …

A big thank you to Stacey Williams for hosting Call North West Team Leader Group at the amazing facilities in …

We are delighted to announce that Diane Banister will be chairing the next Call North West Team leader Group on …

Our next Team Leader Group meeting will be held on the morning of Friday 5th May at Paymentshield in Southport.

We’re delighted to be supporting the Call North West Team Leader Group on the 24th March 2017.
This time it’s …

We came across this today. It’s about talking the same language.
We’re warning you now this really brought a lump …

Yesterday saw the launch of the Call North West Team Leader Group which we are delighted to be supporting.

We are very excited about our series of open training courses for contact centres for 2017.
The Essential Skills Series …

We’re delighted to be supporting Call North West with the introduction of its Team Leader Group.
Team Leaders make the …

As a sales person you’ll know the importance of being proactive – of making sure that you do something everyday …

Sales through service programmes are attractive propositions as pressure grows for contact centres to be revenue generators rather than cost …