September saw Intelligent Dialogue delivers its initial course for the Scottish Plant Operators Association in Stirling.
One delegate, Tasha Wilson, …

Have a wonderful Christmas, whatever you are doing. Wehope this time of year gives you whatever you need whether that is love, laughter, calm or peace.

Throughout 2021 we’ve been seeing some trends in sales and service conversations – how does your experience compare?
Service Conversations

Home working and people engagement – Conversation, contribution and development.

This photograph is perfect proof of the importance of checking for understanding.
The birthday girl asked for a Mariah Carey …

The average length of service calls is changing – find out the details here

We’ve been pondering about answering the phone.

On a recent …

The 26th July saw the final module of the Call North West Team Leader Programme. Participants from Electricity North West, …

Slater Gordon hosted the  Call North West Team Leader Group which is chaired by Diane Banister, our MD.
What a …

It’s nearly time for Module 3 Call North West Team Leader Programme.
Having spent time looking at being an effective …

We’re getting ready for the second module of the Call North West Team Leader Programme – this module focuses on …

Absence Management – practical steps you can take
Part 2 of our series on Managing Absence. View Part 1 here

How equipped are you at managing absence?
In 2016 34 million working days were lost through absence, more than 8 …

Have you seen out article on developing coaches and mentors in Call Centre Helper?
Who coaches the coaches?
Here’s a …

Our handy infographic on leadership behaviours that motivate and demotivate

The first Call North West Contact Centre Leaders Convention held at Liverpool John Moores University was a great day. 70 …

Are you a team leader?
Then we’re keen to understand the challenges that you face.  We think we know, from …

The Call North West Awards 2017 for everything Contact Centre related was a great night.
Held in the Principal Hotel …

September’s Call North West Team Leader Group focused on managing change.
Ombudsman Services were great hosts as they explained the …

A big thank you to Stacey Williams for hosting Call North West Team Leader Group at the amazing facilities in …