This photograph is perfect proof of the importance of checking for understanding.
The birthday girl asked for a Mariah Carey …

The average length of service calls is changing – find out the details here

We’ve been pondering about answering the phone.

On a recent …

Contact Centre Team Leader Development Programme
 
Have you booked your place on the Call North West Team Leader Programme …

The 26th July saw the final module of the Call North West Team Leader Programme. Participants from Electricity North West, …

Slater Gordon hosted the  Call North West Team Leader Group which is chaired by Diane Banister, our MD.
What a …

Lessons in the Customer Journey
 

The next Call North West Team Leader Group meeting is being hosted by …

It’s nearly time for Module 3 Call North West Team Leader Programme.
Having spent time looking at being an effective …

We’re getting ready for the second module of the Call North West Team Leader Programme – this module focuses on …

Absence Management – practical steps you can take
Part 2 of our series on Managing Absence. View Part 1 here

How equipped are you at managing absence?
In 2016 34 million working days were lost through absence, more than 8 …

Have you seen out article on developing coaches and mentors in Call Centre Helper?
Who coaches the coaches?
Here’s a …

The Call North West quarterly Team Leader Group took place on Friday 9th February, a big thank you to the …

Our handy infographic on leadership behaviours that motivate and demoituve

What are the challenges facing teams leaders in 2018?
We surveyed over 300 Team Leaders; 107 of which were working …

The first Call North West Contact Centre Leaders Convention held at Liverpool John Moores University was a great day. 70 …

Call North West
presents
Contact Centre Leaders Convention 17
 
We are delighted to let people know that our …

Are you a team leader?
Then we’re keen to understand the challenges that you face.  We think we know, from …

The Call North West Awards 2017 for everything Contact Centre related was a great night.
Held in the Principal Hotel …

September’s Call North West Team Leader Group focused on managing change.
Ombudsman Services were great hosts as they explained the …