Lessons in the Customer Journey

The next Call North West Team Leader Group meeting is being hosted by Slater …

It’s nearly time for Module 3 Call North West Team Leader Programme.
Having spent time looking at being an effective …

We’re getting ready for the second module of the Call North West Team Leader Programme – this module focuses on …

Absence Management – practical steps you can take
Part 2 of our series on Managing Absence. View Part 1 here

How equipped are you at managing absence?
In 2016 34 million working days were lost through absence, more than 8 …

Have you seen out article on developing coaches and mentors in Call Centre Helper?
Who coaches the coaches?
Here’s a …

The Call North West quarterly Team Leader Group took place on Friday 9th February, a big thank you to the …

Here are the leadership behaviours that motivate people; we consider them the most important when looking to build and maintain …

What are the challenges facing teams leaders in 2018?
We surveyed over 300 Team Leaders; 107 of which were working …

The first Call North West Contact Centre Leaders Convention held at Liverpool John Moores University was a great day. 70 …

Call North West
presents
Contact Centre Leaders Convention 17
 
We are delighted to let people know that our …

Are you a team leader?
Then we’re keen to understand the challenges that you face.  We think we know, from …

The Call North West Awards 2017 for everything Contact Centre related was a great night.
Held in the Principal Hotel …

September’s Call North West Team Leader Group focused on managing change.
Ombudsman Services were great hosts as they explained the …

After the success of the Recruitment Showcase at Sofology, the next Team Leader Group meeting will take place at Ombudsman …

A big thank you to Stacey Williams for hosting Call North West Team Leader Group at the amazing facilities in …

We are delighted to announce that Diane Banister will be chairing the next Call North West Team leader Group on …

Our next Team Leader Group meeting will be held on the morning of Friday 5th May at Paymentshield in Southport.

We’re delighted to be supporting the Call North West Team Leader Group on the 24th March 2017.
This time it’s …

We came across this today. It’s about talking the same language.
We’re warning you now this really brought a lump …