Have a wonderful Christmas, whatever you are doing. Wehope this time of year gives you whatever you need whether that is love, laughter, calm or peace.

Against a backdrop of crises, there’s a focus on prices and service at the moment. These are the conversations that we are having with business leaders – are you experiencing the same?

Throughout 2021 we’ve been seeing some trends in sales and service conversations – how does your experience compare?
Service Conversations

Have you started to think about customer service week yet?
Customer Service Week is always the first week of October …

A perfect storm has affected supply chains, and that’s impacting front line customer service.

To celebrate Customer Service Week enter our competition to win your own set of In Tune Training Materials worth £950

One of my favourite shops in Swindon is Rays Ice Cream, and apart from the fantastic ice cream ( you’ve …

This photograph is perfect proof of the importance of checking for understanding.
The birthday girl asked for a Mariah Carey …

The average length of service calls is changing – find out the details here

We’ve been pondering about answering the phone.

On a recent …

We take feedback very seriously at Intelligent Dialogue.
We review evaluations and we sit down with the sponsor of …

United Airline’s Customer Service has hit the headlines again this week.
Footage that has appeared this week of a passenger …

We came across this today. It’s about talking the same language.
We’re warning you now this really brought a lump …

We’re delighted to be supporting Call North West with the introduction of its Team Leader Group.
Team Leaders make the …

Delivering customer service training that sticks is a passion of ours, which is one of the reasons we developed …

Sales through service programmes are attractive propositions as pressure grows for contact centres to be revenue generators rather than cost …

“Sounds like an essay or exam question doesn’t it? but for businesses to survive all the economy is throwing at …

Looking for some tips for great customer service? Look no further
Customer Service Tip #1
Don’t use lots of …

Customer Service Skills required. Information from the UK government shows that 7 out of 10 jobs are in the service …

Be careful what you say in emails – while we see them as an informal means of communication, you are …