To celebrate Customer Service Week enter our competition to win your own set of In Tune Training Materials worth £950

To celebrate Customer Service Week enter our competition to win your own set of In Tune Training Materials worth £950
One of my favourite shops in Swindon is Rays Ice Cream, and apart from the fantastic ice cream ( you’ve …
This photograph is perfect proof of the importance of checking for understanding.
The birthday girl asked for a Mariah Carey …
The average length of service calls is changing – find out the details here
We’ve been pondering about answering the phone.
On a recent …
We take feedback very seriously at Intelligent Dialogue.
We review evaluations and we sit down with the sponsor of …
United Airline’s Customer Service has hit the headlines again this week.
Footage that has appeared this week of a passenger …
We came across this today. It’s about talking the same language.
We’re warning you now this really brought a lump …
We’re delighted to be supporting Call North West with the introduction of its Team Leader Group.
Team Leaders make the …
Delivering customer service training that sticks is a passion of ours, which is one of the reasons we developed …
Sales through service programmes are attractive propositions as pressure grows for contact centres to be revenue generators rather than cost …
“Sounds like an essay or exam question doesn’t it? but for businesses to survive all the economy is throwing at …
Looking for some tips for great customer service? Look no further
Customer Service Tip #1
Don’t use lots of …
Customer Service Skills required. Information from the UK government shows that 7 out of 10 jobs are in the service …
Be careful what you say in emails – while we see them as an informal means of communication, you are …
Sandwiched neatly between Christmas and New Year was a day when my husband, Paul and I weren’t hurtling around the …
Bad customer service costs business.
We once bought a bed, a big bed that would accommodate the two of us …
So united breaks guitars.
This is the story of a passenger whose guitar got broken when he flew United, and …