This photograph is perfect proof of the importance of checking for understanding.
The birthday girl asked for a Mariah Carey …

The average length of service calls is changing – find out the details here

We’ve been pondering about answering the phone.

On a recent …

We take feedback very seriously at Intelligent Dialogue.
We review evaluations and we sit down with the sponsor of …

United Airline’s Customer Service has hit the headlines again this week.
Footage that has appeared this week of a passenger …

We came across this today. It’s about talking the same language.
We’re warning you now this really brought a lump …

We’re delighted to be supporting Call North West with the introduction of its Team Leader Group.
Team Leaders make the …

Delivering customer service training that sticks is a passion of ours, which is one of the reasons we developed …

Sales through service programmes are attractive propositions as pressure grows for contact centres to be revenue generators rather than cost …

“Sounds like an essay or exam question doesn’t it? but for businesses to survive all the economy is throwing at …

Looking for some tips for great customer service? Look no further
Customer Service Tip #1
Don’t use lots of …

Customer Service Skills required. Information from the UK government shows that 7 out of 10 jobs are in the service …

Be careful what you say in emails – while we see them as an informal means of communication, you are …

Sandwiched neatly between Christmas and New Year was a day when my husband, Paul and I weren’t hurtling around the …

Bad customer service costs business.
We once bought a bed, a big bed that would accommodate the two of us …

So united breaks guitars.
This is the story of a passenger whose guitar got broken when he flew United, and …