Have you started to think about customer service week yet?
Customer Service Week is always the first week of October …
Supply chain issues affecting front line customer service
A perfect storm has affected supply chains, and that’s impacting front line customer service.
It’s Competition Time!
To celebrate Customer Service Week enter our competition to win your own set of In Tune Training Materials worth £950
This ice cream parlour has it licked when it comes to customer service
One of my favourite shops in Swindon is Rays Ice Cream, and apart from the fantastic ice cream ( you’ve …
The importance of checking for understanding
This photograph is perfect proof of the importance of checking for understanding.
The birthday girl asked for a Mariah Carey …
Average Length of Service Calls
The average length of service calls is changing – find out the details here
More than answering the phone
We’ve been pondering about answering the phone.
On a recent …
Awesome Feedback
We take feedback very seriously at Intelligent Dialogue.
We review evaluations and we sit down with the sponsor of …
United Airline’s Customer Service
United Airline’s Customer Service has hit the headlines again this week.
Footage that has appeared this week of a passenger …
Talking the Same Language
We came across this today. It’s about talking the same language.
We’re warning you now this really brought a lump …
Call North West Team Leader Group
We’re delighted to be supporting Call North West with the introduction of its Team Leader Group.
Team Leaders make the …
In Tune Training helps at all levels
Delivering customer service training that sticks is a passion of ours, which is one of the reasons we developed …
Sales Through Service
Sales through service programmes are attractive propositions as pressure grows for contact centres to be revenue generators rather than cost …
Define Good Customer Service
“Sounds like an essay or exam question doesn’t it? but for businesses to survive all the economy is throwing at …
Tips for Great Customer Service
Looking for some tips for great customer service? Look no further
Customer Service Tip #1
Don’t use lots of …
Customer Service Skills
Customer Service Skills required. Information from the UK government shows that 7 out of 10 jobs are in the service …
Bad Customer Service By Email
Be careful what you say in emails – while we see them as an informal means of communication, you are …
Why Customer Service Is Important – The True Cost Of Not Boiling An Egg
Sandwiched neatly between Christmas and New Year was a day when my husband, Paul and I weren’t hurtling around the …
Bad Customer Service By Telephone
Bad customer service costs business.
We once bought a bed, a big bed that would accommodate the two of us …
United Breaks Guitars
So united breaks guitars.
This is the story of a passenger whose guitar got broken when he flew United, and …