Have a wonderful Christmas, whatever you are doing. Wehope this time of year gives you whatever you need whether that is love, laughter, calm or peace.

Throughout 2021 we’ve been seeing some trends in sales and service conversations – how does your experience compare?
Service Conversations

Business Leaders, Sales Leaders.
How are you feeling about your numbers for 2022?
There’s a lot to contend with out …

Home working and people engagement – Conversation, contribution and development.

To celebrate Customer Service Week enter our competition to win your own set of In Tune Training Materials worth £950

Don’t take our work for how good we are – listen to the people who really know and see what our clients say

The difference between training and development can be summed up quite simply.
Training is delivered but participants and the companies …

Have you seen out article on developing coaches and mentors in Call Centre Helper?
Who coaches the coaches?
Here’s a …

With more than twenty five years experience, at Intelligent Dialogue, we help clients achieve real results from training their …

We’re delighted to be working in partnership with Dawn and Linda over at Case Card Solutions.
We met them at ATD over …

We take feedback very seriously at Intelligent Dialogue.
We review evaluations and we sit down with the sponsor of …

We’re great fans of minions at Intelligent Dialogue HQ, and we really believe in the power of teamwork.
So when …

We came across this today. It’s about talking the same language.
We’re warning you now this really brought a lump …

Achieving your goals? Do you set yourself any?
What about New Year’s resolutions?
You Gov polls and a Comres poll for …

We are very excited about our series of open training courses for contact centres for 2017.
The Essential Skills Series …

We’re delighted to be supporting Call North West with the introduction of its Team Leader Group.
Team Leaders make the …