The 26th July saw the final module of the Call North West Team Leader Programme. Participants from Electricity North West, …

It’s nearly time for Module 3 Call North West Team Leader Programme.
Having spent time looking at being an effective …

Need a little Monday Motivation?
#MondayMotivation on twitter got us thinking and posting.
Someone asked us for one of our …

We’re getting ready for the second module of the Call North West Team Leader Programme – this module focuses on …

The difference between training and development can be summed up quite simply.
Training is delivered but participants and the companies …

Have you seen out article on developing coaches and mentors in Call Centre Helper?
Who coaches the coaches?
Here’s a …

With more than twenty five years experience, at Intelligent Dialogue, we help clients achieve real results from training their …

We’re delighted to be working in partnership with Dawn and Linda over at Case Card Solutions.
We met them at ATD over …

We take feedback very seriously at Intelligent Dialogue.
We review evaluations and we sit down with the sponsor of …

We’re great fans of minions at Intelligent Dialogue HQ, and we really believe in the power of teamwork.
So when …

How your body language can affect your confidence and your performance.

There’s a lot written about Body …

We came across this today. It’s about talking the same language.
We’re warning you now this really brought a lump …

Achieving your goals? Do you set yourself any?
What about New Year’s resolutions?
You Gov polls and a Comres poll for …

We are very excited about our series of open training courses for contact centres for 2017.
The Essential Skills Series …

We’re delighted to be supporting Call North West with the introduction of its Team Leader Group.
Team Leaders make the …