September saw Intelligent Dialogue delivers its initial course for the Scottish Plant Operators Association in Stirling.
One delegate, Tasha Wilson, …
A Masterclass in Operational Excellence and Customer Service: Lessons from a Bustling Café
Introduction:
In the fast-paced world we live in, it’s rare to stumble upon a place that exemplifies operational excellence and …
Merry Christmas 2022
Have a wonderful Christmas, whatever you are doing. Wehope this time of year gives you whatever you need whether that is love, laughter, calm or peace.
Trends in Conversations with Customers
Throughout 2021 we’ve been seeing some trends in sales and service conversations – how does your experience compare?
Service Conversations
Are you ready for 2022?
Business Leaders, Sales Leaders.
How are you feeling about your numbers for 2022?
There’s a lot to contend with out …
Home Working & People Engagement
Home working and people engagement – Conversation, contribution and development.
It’s Competition Time!
To celebrate Customer Service Week enter our competition to win your own set of In Tune Training Materials worth £950
What our clients say
Don’t take our work for how good we are – listen to the people who really know and see what our clients say
Difference between training and development
The difference between training and development can be summed up quite simply.
Training is delivered but participants and the companies …
Developing Coaches and Mentors
Have you seen out article on developing coaches and mentors in Call Centre Helper?
Who coaches the coaches?
Here’s a …
Help your employees flourish
With more than twenty five years experience, at Intelligent Dialogue, we help clients achieve real results from training their …
CaseCard Solutions comes to the UK
We’re delighted to be working in partnership with Dawn and Linda over at Case Card Solutions.
We met them at ATD over …
Awesome Feedback
We take feedback very seriously at Intelligent Dialogue.
We review evaluations and we sit down with the sponsor of …
The Power of Teamwork
We’re great fans of minions at Intelligent Dialogue HQ, and we really believe in the power of teamwork.
So when …
Talking the Same Language
We came across this today. It’s about talking the same language.
We’re warning you now this really brought a lump …
What’s stopping you achieving your goals?
Achieving your goals? Do you set yourself any?
What about New Year’s resolutions?
You Gov polls and a Comres poll for …
Essentials Skills Series
We are very excited about our series of open training courses for contact centres for 2017.
The Essential Skills Series …
Call North West Team Leader Group
We’re delighted to be supporting Call North West with the introduction of its Team Leader Group.
Team Leaders make the …