Contact Centre Team Leader Development Programme
 
 
Have you booked your place on the Call North West Team Leader …

The 26th July saw the final module of the Call North West Team Leader Programme. Participants from Electricity North West, …

Absence Management – practical steps you can take
Part 2 of our series on Managing Absence. View Part 1 here

How equipped are you at managing absence?
In 2016 34 million working days were lost through absence, more than 8 …

Here are the leadership behaviours that motivate people; we consider them the most important when looking to build and maintain …

What are the challenges facing teams leaders in 2018?
We surveyed over 300 Team Leaders; 107 of which were working …

Happy New Year. It’s 2018; fresh with possibilities.
What are you going to do in 2018 that will make this a …

Are you a team leader?
Then we’re keen to understand the challenges that you face.  We think we know, from …

We’re great fans of minions at Intelligent Dialogue HQ, and we really believe in the power of teamwork.
So when …

How your body language can affect your confidence and your performance.

There’s a lot written about Body …

Achieving your goals? Do you set yourself any?
What about New Year’s resolutions?
You Gov polls and a Comres poll for …

How a man of average intelligence and with no special skills made millions from a simple business idea; real insight …

Feedback is a dialogue between people which reflects back how one person sees another person’s behaviour or performance.
We get …

Clarifying what you expect from your team
As a manager or team leader, it’s really important that everyone who reports …

 
 
 
 
This is a good question that new team leaders need to think about, and the …