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Service

Crises, prices and service

Against a backdrop of crises, there’s a focus on prices and service at the moment. These are the conversations that we are having with business leaders – are you experiencing the same?

sales calls

Taking Sales into 2021

With this week’s news of an impending vaccine alongside encouraging, if muted, signs of economic recovery, how optimistic can we …

absence management

Absence Management

Absence Management – practical steps you can take
Part 2 of our series on Managing Absence. View Part 1 here

managing absence

Managing Absence

How equipped are you at managing absence?
In 2016 34 million working days were lost through absence, more than 8 …

teamwork

The Power of Teamwork

We’re great fans of minions at Intelligent Dialogue HQ, and we really believe in the power of teamwork.
So when …

what is feedback

What Is Feedback?

Feedback is a dialogue between people which reflects back how one person sees another person’s behaviour or performance.
We get …

basic management skills

Basic Management Skills

Clarifying what you expect from your team
As a manager or team leader, it’s really important that everyone who reports …