Have a wonderful Christmas, whatever you are doing. Wehope this time of year gives you whatever you need whether that is love, laughter, calm or peace.

Crises, prices and service
Against a backdrop of crises, there’s a focus on prices and service at the moment. These are the conversations that we are having with business leaders – are you experiencing the same?

Trends in Conversations with Customers
Throughout 2021 we’ve been seeing some trends in sales and service conversations – how does your experience compare?
Service Conversations

Are you ready for 2022?
Business Leaders, Sales Leaders.
How are you feeling about your numbers for 2022?
There’s a lot to contend with out …

Taking Sales into 2021
With this week’s news of an impending vaccine alongside encouraging, if muted, signs of economic recovery, how optimistic can we …
Tough conversations
Sometime there needs to be tough conversations around team performance.

Absence Management
Absence Management – practical steps you can take
Part 2 of our series on Managing Absence. View Part 1 here

Managing Absence
How equipped are you at managing absence?
In 2016 34 million working days were lost through absence, more than 8 …

Leadership behaviours that motivate
Our handy infographic on leadership behaviours that motivate and demotivate

Team Leader Challenges – Our Survey Said
What are the challenges facing teams leaders in 2018?
We surveyed over 300 Team Leaders; 107 of which were working …
Team Leader Challenges
Are you a team leader?
Then we’re keen to understand the challenges that you face. We think we know, from …

The Power of Teamwork
We’re great fans of minions at Intelligent Dialogue HQ, and we really believe in the power of teamwork.
So when …

What’s stopping you achieving your goals?
Achieving your goals? Do you set yourself any?
What about New Year’s resolutions?
You Gov polls and a Comres poll for …

An Interview With a Serial Entrepreneur
How a man of average intelligence and with no special skills made millions from a simple business idea; real insight …

What Is Feedback?
Feedback is a dialogue between people which reflects back how one person sees another person’s behaviour or performance.
We get …

Basic Management Skills
Clarifying what you expect from your team
As a manager or team leader, it’s really important that everyone who reports …

How Do You Lead Your Team?
This is a good question that new team leaders need to think about, and the …