The Call North West quarterly Team Leader Group took place on Friday 9th February, a big thank you to the …

What are the challenges facing teams leaders in 2018?
We surveyed over 300 Team Leaders; 107 of which were working …

With more than twenty five years experience, at Intelligent Dialogue, we help clients achieve real results from training their …

Next Team Leader Group Meeting – 9th February 2018
The Co-op has kindly agreed to host the next Call North …

It’s that time of year again!
We wanted to wish you a Happy Christmas, and the very best for your …

The first Call North West Contact Centre Leaders Convention held at Liverpool John Moores University was a great day. 70 …

Are you a team leader?
Then we’re keen to understand the challenges that you face.  We think we know, from …

The Call North West Awards 2017 for everything Contact Centre related was a great night.
Held in the Principal Hotel …

We’re absolutely delighted to be working with All Med Pro. They loved the Workshop too, and gave us a bottle …

A big thank you to Stacey Williams for hosting Call North West Team Leader Group at the amazing facilities in …

We are delighted to announce that Diane Banister will be chairing the next Call North West Team leader Group on …

We’re delighted to be supporting the Call North West Team Leader Group on the 24th March 2017.
This time it’s …

Yesterday saw the launch of the Call North West Team Leader Group which we are delighted to be supporting.

We are very excited about our series of open training courses for contact centres for 2017.
The Essential Skills Series …

There was much excitement in the office today.
The postwoman brought us confirmation that in Tune has an Official US …

So here we are, post EU referendum.
Living the change curve.
What a lot of people imagined would be a …