Against a backdrop of crises, there’s a focus on prices and service at the moment. These are the conversations that we are having with business leaders – are you experiencing the same?

Throughout 2021 we’ve been seeing some trends in sales and service conversations – how does your experience compare?
Service Conversations

Business Leaders, Sales Leaders.
How are you feeling about your numbers for 2022?
There’s a lot to contend with out …

Andy Mault – CEO – Lifting Gear Hire
What does your company do?
LGH (Lifting Gear Hire) is exactly …

We bought a new bathroom suite at the weekend. After lots of looking. And I mean lots!
Internet shopping didn’t …

We’ve been training via Zoom, building learning portals, and recording video based learning programmes for clients to help them hit the ground running as we move out of Lockdown

Savvy customers, tough competitors. Don’t get caught in this trap.

We’ve been pondering about answering the phone.

On a recent …

Part 3 of our interview with Martin Ainscough; this time focusing on risk & reward and business improvement

Utilisation is a key metric in the hire industry. Equip your people with the skills to increase your utilisation

Part 4 of our interviews with Martin Ainscough and how training helped develop the business

Part 2 of our interviews with Martin Ainscough focusing on utilisation. A key metric for anyone involved in the hire industry

Part 1 of our interview with Martin Ainscough – growing the business

Do you find yourself asking “Are exhibitions worth it?”
Are you thinking about exhibiting and are worried about the spend …

How a man of average intelligence and with no special skills made millions from a simple business idea; real insight …

Sales through service programmes are attractive propositions as pressure grows for contact centres to be revenue generators rather than cost …

Are you finding that:

You need to generate more new business because your current customers are spending less with …