We bought a new bathroom suite at the weekend. After lots of looking. And I mean lots!
Internet shopping didn’t …

We’ve been training via Zoom, building learning portals, and recording video based learning programmes for clients to help them hit the ground running as we move out of Lockdown

YOU want to do the best for your customer, and, let’s be honest, you want the best return for your own business as well. But if your customer’s success is really important to you then you’ll need to park your own agenda and focus on what matters to them.

Check out Sarah Archer’s conversation with Intelligent Dialogue’s Diane Banister about sales and selling -useful for new and experienced sales people

Knowing your value and understanding the value you bring is essential to anyone in sales.
Without understanding your value, how …

Our book review of REWORK – change the way you work forever.

We’re delighted to be working in partnership with Dawn and Linda over at Case Card Solutions.
We met them at ATD over …

We take feedback very seriously at Intelligent Dialogue.
We review evaluations and we sit down with the sponsor of …

We’re great fans of minions at Intelligent Dialogue HQ, and we really believe in the power of teamwork.
So when …

Do you find yourself asking “Are exhibitions worth it?”
Are you thinking about exhibiting and are worried about the spend …

United Airline’s Customer Service has hit the headlines again this week.
Footage that has appeared this week of a passenger …

We came across this today. It’s about talking the same language.
We’re warning you now this really brought a lump …

“Why aren’t I closing more orders in my pipeline?”
It’s a good question every sales person should ask ( before …

Markets move on.
The world changes.
Most of our clients are talking about the changes that technology has brought, and …

Do you need to update your sales approach?
One of the things that we watch with interest at Intelligent Dialogue …

The phone was ringing so I answered it.
The salesperson calling thought I was the receptionist and spoke to me …

Getting past gatekeepers requires technique, belief, determination and skill. We hear from so many participants in our training and development …

So here we are, post EU referendum.
Living the change curve.
What a lot of people imagined would be a …

Sales through service programmes are attractive propositions as pressure grows for contact centres to be revenue generators rather than cost …

Are you finding that:

You need to generate more new business because your current customers are spending less with …