Have a wonderful Christmas, whatever you are doing. Wehope this time of year gives you whatever you need whether that is love, laughter, calm or peace.
Trends in Conversations with Customers
Throughout 2021 we’ve been seeing some trends in sales and service conversations – how does your experience compare?
Service Conversations
Are you ready for 2022?
Business Leaders, Sales Leaders.
How are you feeling about your numbers for 2022?
There’s a lot to contend with out …
Reaching Decision Makers – What impression are you creating?
The phone was ringing so I answered it.
The salesperson calling thought I was the receptionist and spoke to me …
Getting Past Gatekeepers
Getting past gatekeepers requires technique, belief, determination and skill. We hear from so many participants in our training and development …
Telemarketing Scripts
To script or not to script that is the question.
While a well crafted telemarketing script can provide the peace …
CRM in Telemarketing
CRM Telemarketing – how can it help you?
CRM technology enables you to track and maintain contact with customers, helping …