Tailored Customer Service Training in Essex

In house Customer Service Training in Essex

Customer Service is more critical now than ever before. As technology revolutionises the way we do business, the human touch is becoming more important to customers.

If they have tried to self serve via your website, and can’t, they see a call into your organisation as an escalation. Your people in the front line need to be able to help customers, especially when things have gone wrong. And they need to be equipped with the skills to help customers in more difficult situations.

Our training is tailored to the clients we work with, so that they get the results they need from their investment in training.

Ambassador Training

Call Handling Skills Training

Complaint Handling Training

WHY CHOOSE US FOR YOUR CUSTOMER SERVICE TRAINING IN ESSEX?

Intelligent Dialogue want you to be successful, and great customer service benefits everyone – customers and employees.

We design and deliver Training & Development Programmes that are

Tailored

To reflect your working environment, your customers and what they expect from you

Credible

We get great buy in to our training, by keeping it real. We speak your language not "consultant speak"

Sustainable

We want you to get the most that you can from your investment in your people, so we work with you to help embed the learning

HOW DO WE DELIVER CUSTOMER SERVICE TRAINING IN ESSEX?

Working nationally and internationally, we’ll come to you, making it as easy as possible for you, to continue to run your operation while your people are developing their customer service skills.

At a time to suit you

Depending on what you need to achieve, our Customer Service Training courses in Essex are half, 1 or 2 days

Flexibly so you can run your business

Tell us how many people you would like to train, and in what size groups, and we’ll quote based on that

In house training - intelligent dialogue

At your workplace or venue

Our customer service training courses and development programmes are delivered at a venue of your choice in Essex

A key partner as our company moves forward

Intelligent Dialogue brings clarity, empathy and an informed insight into our staff development at an operational and board level. They are a key partner as our company moves forward to its next chapter.

David Evans

The feedback was unanimously positive. We have really seen a change in how the PSAs interact with patients; a much more ‘can do’ approach to potential problems.

Gill Welch

“The training I have received from Diane at Intelligent dialogue is second to none! Tailor made to my working situation and at an extremely manageable pace. This has made my learning easy to implement over time and has yielded great results!”

Debra Ward

The Intelligent Dialogue team managed to achieve a big impact and improvement, with some of the smallest changes.

Operations Director

Best Customer Service Course I've been on in years, with one of the best trainers. Learned a great deal.

Debra Wood

100% Recommended. Real development for real people in daily scenarios.

Branch Manager

Booked meetings have doubled and quotes gone up by 61%

Even after just over a month my numbers as in number of booked meetings have double and quotes have gone up by 61%. As you can imagine we’re amazed by the results. Diane has even been in touch today to see what has happened since and to see if there was anything else we needed. We couldn’t ask for a better service!

Darren John

“The session was hugely informative and interactive, and the trainer really understood our business, and adapted the session to meet our needs.”

Luci Lloyd

I feel so much more confident having this framework now when handling sales calls and it feels so much more natural than the one I was trying to implement before.

Danielle Cole

Unlike other courses action plans have tangible benefits, in fact some benefit is already in action a week later.

Sam Roper

The feedback and enthusiasm from everyone involved has exceeded my expectations.

Sam Roper

Short – Angel Advance – the most valuable course – customer service

The most valuable course taken to date for our managers, trainers and coaches.

Ben Mariner

Short – BOC – Ambassador – really good very insightful

It's helped me to understand how to make a customer feel valued. Really good, very insightful.

R L

Short BOC – Ambassador – time and money well spent

Excellent, time and money well spent.

Phil M

An awesome insight into the way our interactions with clients have a significant impact on our business. Providing skills & techniques for a better customer experience.

Mark Yeates