Customer Service Training in Kent
Develop your customer service skills with our tailored training delivered at your offices in Kent
Need customer service training for your people?
Contact Intelligent Dialogue to see how we can help you
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In house Customer Service Training in Kent
Customer Service is more critical now than ever before. As technology revolutionises the way we do business, the human touch is becoming more important to customers.
If customer’s have tried to self serve via your website, and can’t, they see a call into your organisation as an escalation. Your people in the front line need to be able to help customers, especially when things have gone wrong.
Our training is tailored to the clients we work with, so that they get the results they need from their investment in training.
WHY CHOOSE US FOR YOUR CUSTOMER SERVICE TRAINING IN KENT?
Intelligent Dialogue want you to be successful, and great customer service benefits everyone – customers and employees.
We design and deliver Training & Development Programmes that are
Tailored
To reflect your working environment, your customers and what they expect from you
Credible
We get great buy in to our training, by keeping it real. We speak your language not "consultant speak"
Sustainable
We want you to get the most that you can from your investment in your people, so we work with you to help embed the learning
HOW DO WE DELIVER CUSTOMER SERVICE TRAINING IN KENT?
We’ll come to you. Our experienced facilitators will work with your teams, at a location you prefer, making it as easy as possible for you to continue to run your operation while your people are developing their customer service skills.
At a time to suit you
Depending on what you need to achieve, our Customer Service Training courses in Kent are half, 1 or 2 days
Flexibly so you can run your business
Tell us how many people you would like to train, and in what size groups, and we’ll quote based on that
At your workplace or venue
Our customer service training courses and development programmes are delivered on site at your company premises in Kent
Intelligent Dialogue brings clarity, empathy and an informed insight into our staff development at an operational and board level. They are a key partner as our company moves forward to its next chapter.
David Evans
The feedback was unanimously positive. We have really seen a change in how the PSAs interact with patients; a much more ‘can do’ approach to potential problems.
Gill Welch
“The training I have received from Diane at Intelligent dialogue is second to none! Tailor made to my working situation and at an extremely manageable pace. This has made my learning easy to implement over time and has yielded great results!”
Debra Ward
The Intelligent Dialogue team managed to achieve a big impact and improvement, with some of the smallest changes.
Operations Director
Best Customer Service Course I've been on in years, with one of the best trainers. Learned a great deal.
Debra Wood
100% Recommended. Real development for real people in daily scenarios.
Branch Manager
Even after just over a month my numbers as in number of booked meetings have double and quotes have gone up by 61%.
As you can imagine we’re amazed by the results.
Diane has even been in touch today to see what has happened since and to see if there was anything else we needed.
We couldn’t ask for a better service!
Darren John
“The session was hugely informative and interactive, and the trainer really understood our business, and adapted the session to meet our needs.”
Luci Lloyd
I feel so much more confident having this framework now when handling sales calls and it feels so much more natural than the one I was trying to implement before.
Danielle Cole
Unlike other courses action plans have tangible benefits, in fact some benefit is already in action a week later.
Sam Roper
The feedback and enthusiasm from everyone involved has exceeded my expectations.
Sam Roper
The most valuable course taken to date for our managers, trainers and coaches.
Ben Mariner
It's helped me to understand how to make a customer feel valued. Really good, very insightful.
R L
Excellent, time and money well spent.
Phil M
An awesome insight into the way our interactions with clients have a significant impact on our business. Providing skills & techniques for a better customer experience.
Mark Yeates
They added real value and are a real pleasure to work with.
Russell Smith
They deliver great results and provide a real return on investment.
Patrick Allen
If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.
Paul Collins
I wouldn't hesitate to recommend them.
Michael Reeve
The training delivered positive & measurable results, increased hire, sales & service business in all of our market sectors.
Ian Bunting
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills
Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister.
Jeff Hudson
Already extra revenue has been significant.
Jeff Hudson
I would strongly recommend Intelligent Dialogue to anyone. The content was perfect and the delivery was First Class.
Daniel Freeman
The results have been outstanding.
Matt Ainscough
I learned more in this course than in over 20 years of customer service.
Christian Owens
I'd recommend this training course if you want to make more profit.
As far as courses go it's been as good as it gets.
Craig Hughes
Brilliant workshop today. Many thanks to Diane Banister. Already the feedback I have had from the team has been great. Highly recommended.
Adam O'Keeffe
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills
