Ambassador Training

Does the experience you provide your customers live up to your brand promises and advertising?

Your people are ambassadors of your

brand.

Click the button below to find out how we can train your people to have great customer interactions

Get in touch

Who will the training help?

What will you get?

How long will it take?

Ambassador Training; helping your people connect with your customers, building the skills and behaviours to deliver a great customer experience and deliver on your ‘brand promises.’

How well do your people represent your company and your brand? How well are your people engaged with your customers?

At Intelligent Dialogue we help people to connect with and help their customers. More than that, we help to build confidence in delivering customer experience across all points of customer contact. Our Company Ambassador Training focuses on face to face, telephone and email contact.

Tailored to reflect your every day reality, and the interactions your people have with your customers.

Who will this training help?

Engineers who need to develop people skills and understand things from the customer’s perspective.

Anyone who needs to build their confidence and skills in the conversations they have with customers.

Drivers who interact with customers - often the face of your business.

People who install, service and maintain products

“This course has been very insightful. It has helped me and my team be able to deal with difficult customers and situations and diffuse any anger before it can affect all involved.”

Julie Anderson

“Best Customer Service Course I’ve been on in years, with one of the best trainers - learned a great deal”

Debra Wood

“This course has been very insightful. It has helped me and my team be able to deal with difficult customers and situations and diffuse any anger before it can affect all involved.”

Julie Anderson

The results have been profound for the team, the Hospital, and ultimately our patients.

Donna Gibbs

I feel so much more confident having this framework now when handling sales calls and it feels so much more natural than the one I was trying to implement before.

Danielle Cole

Unlike other courses action plans have tangible benefits, in fact some benefit is already in action a week later.

Sam Roper

The feedback and enthusiasm from everyone involved has exceeded my expectations.

Sam Roper

Short – Angel Advance – the most valuable course – customer service

The most valuable course taken to date for our managers, trainers and coaches.

Ben Mariner

Short – BOC – Ambassador – really good very insightful

It's helped me to understand how to make a customer feel valued. Really good, very insightful.

R L

Short BOC – Ambassador – time and money well spent

Excellent, time and money well spent.

Phil M

An awesome insight into the way our interactions with clients have a significant impact on our business. Providing skills & techniques for a better customer experience.

Mark Yeates

They added real value and are a real pleasure to work with.

Russell Smith

They deliver great results and provide a real return on investment.

Patrick Allen

If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.

Paul Collins

I wouldn't hesitate to recommend them.

Michael Reeve

The training delivered positive & measurable results, increased hire, sales & service business in all of our market sectors.

Ian Bunting

The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.

Colin Mills

Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister.

Jeff Hudson

Already extra revenue has been significant.

Jeff Hudson

Short – Coventry City Council – Customer Service

I would strongly recommend Intelligent Dialogue to anyone. The content was perfect and the delivery was First Class.

Daniel Freeman

The results have been outstanding.

Matt Ainscough

I learned more in this course than in over 20 years of customer service.

Christian Owens

Brilliant workshop today. Many thanks to Diane Banister. Already the feedback I have had from the team has been great. Highly recommended.

Adam O'Keeffe

The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.

Colin Mills

More Testimonials

What you will get from Intelligent Dialogue Ambassador Training

Ambassador training for Engineers

When engineers visit a site it’s usually for two main reasons

it is for routine planned maintenance (when they don’t want to be seen because of their impact on production schedules), or
when there is a breakdown (a highly pressurised situation when they are expected immediately and to solve the situation quickly)

Our training helps engineers understand things from the customer’s perspective.

It builds their confidence and skills in the conversations they have with customers, whether delivering good or bad news. From the initial contact when an engineer receives a breakdown call, to delivering bad news on site, our training helps people engage with customers confidently and helpfully.

If you want to help your people feel confident in customer facing situations, and make your brand live and breathe beyond your company workwear, then we can help.

Ambassador training for telephone and contact centres

How well do your people represent your brand over the telephone? Do your customers experience the level of service and helpfulness that you want them to?

Ambassador training – Driver training

Often the face of a business is the delivery driver. It is the most direct contact customers have with your brand. Drivers have to negotiate the stresses of driving on busy and congested roads, driving safely while dealing with unplanned incidents that may affect their schedule. Not only this, driving is a solitary occupation, and drivers can disconnect from their employer and its customer service aims. Sometimes the stress of being delayed or the driving they encounter can spill over in their interactions with customers. Our training helps drivers deal with the realities of their role while maintaining their customer focus.

We help connect your people with your customers, engaging them with the value of what you do, making a difference to your organisational objectives through the quality interactions they have with customers.

Our clients have benefited from:-

more engaged team members, motivated by the work they do

greater numbers of happy customers

increase in customer retention

reduction in invoice queries

improvement in cash flow

reduction in complaints and escalations

How long will it take?

Tailored completely to you and your objectives – our Ambassador Training usually takes one day.

GET IN TOUCH

If you would like to build and enhance the reputation of your business with our Ambassador Training get in touch to discuss the details of what you’d like to achieve. We’ll discuss with you our approach to achieving your objectives, how long the training will take and the investment you’ll need to make.