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Who will the training help?
What will you get?
How long will it take?

Ambassador Training; helping your people connect with your customers, building the skills and behaviours to deliver a great customer experience and deliver on your ‘brand promises.’

How well do your people represent your company and your brand? How well are your people engaged with your customers?

At Intelligent Dialogue we help people to connect with and help their customers. More than that, we help to build confidence in delivering customer experience across all points of customer contact. Our Company Ambassador Training focuses on face to face, telephone and email contact.

Tailored to reflect your every day reality, and the interactions your people have with your customers.

Who will this training help?

Engineers who need to develop people skills and understand things from the customer’s perspective.
Anyone who needs to build their confidence and skills in the conversations they have with customers.
Drivers who interact with customers - often the face of your business.
People who install, service and maintain products
Outstanding - the team feedback says its like no other training they've ever had.
Phip Woodhatch-Owen
The training has been universally praised by our teams.
The training has been universally praised by our teams. We have seen a positive difference in the way our teams communicate with those who need our help.
Lucy Caddis
Atlas short testimonial
We chose Intelligent Dialogue as they listened and understood our requirements. The training was extremely well received by everyone and saw results straight away.
Sam Hills
Exceptional feedback
The way Intelligent Dialogue worked with us just works. They developed a training programme that has been a great experience, has received exceptional feedback, and seen people really focusing on customers. I cannot speak highly enough of the approach they take.
Simon Baines
A key partner as our company moves forward
Intelligent Dialogue brings clarity, empathy and an informed insight into our staff development at an operational and board level. They are a key partner as our company moves forward to its next chapter.
David Evans
We really have seen a change
The feedback was unanimously positive. We have really seen a change in how the PSAs interact with patients; a much more ‘can do’ approach to potential problems.  
Gill Welch
Has yielded great results
“The training I have received from Diane at Intelligent dialogue is second to none! Tailor made to my working situation and at an extremely manageable pace. This has made my learning easy to implement over time and has yielded great results!”  
Debra Ward
Big impact and improvement
The Intelligent Dialogue team managed to achieve a big impact and improvement, with some of the smallest changes.
Operations Director
Best Customer Service
Best Customer Service Course I've been on in years, with one of the best trainers. Learned a great deal.
Debra Wood
100% Recommended
100% Recommended. Real development for real people in daily scenarios.
Branch Manager
Booked meetings have doubled and quotes gone up by 61%
Even after just over a month my numbers as in number of booked meetings have double and quotes have gone up by 61%. As you can imagine we’re amazed by the results. Diane has even been in touch today to see what has happened since and to see if there was anything else we needed. We couldn’t ask for a better service!
Darren John
The trainer really understood our business

“The session was hugely informative and interactive, and the trainer really understood our business, and adapted the session to meet our needs.”


Luci Lloyd
I feel so much more confident
I feel so much more confident having this framework now when handling sales calls and it feels so much more natural than the one I was trying to implement before.
Danielle Cole
Short – Sam Roper – HSD Unlike other courses the action plans
Unlike other courses action plans have tangible benefits, in fact some benefit is already in action a week later.
Sam Roper
Short – Sam Roper – HSD – the feedback and enthusiasm from everyone has exceeded my expectations
The feedback and enthusiasm from everyone involved has exceeded my expectations.
Sam Roper
Short – Angel Advance – the most valuable course – customer service
The most valuable course taken to date for our managers, trainers and coaches.
Ben Mariner
Short – BOC – Ambassador – really good very insightful
It's helped me to understand how to make a customer feel valued. Really good, very insightful.
Short BOC – Ambassador – time and money well spent
Excellent, time and money well spent.
Phil M
Short – Schein – Mark Y – Team Leader
An awesome insight into the way our interactions with clients have a significant impact on our business. Providing skills & techniques for a better customer experience.
Mark Yeates
Short – Russell Smith – Reynolds – added value
They added real value and are a real pleasure to work with.
Russell Smith
Short – Patrick Allen – Henry Schein – results
They deliver great results and provide a real return on investment.
Patrick Allen
Short – Reynolds – Customer Service; Call Centre and leadership
If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.
Paul Collins
Short – Michael Reeve – Edwards – customer service and sales
I wouldn't hesitate to recommend them.
Michael Reeve
Short – Rotrex – Ian Bunting – Sales
The training delivered positive & measurable results, increased hire, sales & service business in all of our market sectors.
Ian Bunting
One of the best received we have run
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills
Short – Jeff Hudson FLG – Hire
Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister.
Jeff Hudson
Short – FLG Jeff Hudson – sales hire controllers
Already extra revenue has been significant.
Jeff Hudson
Short – Coventry City Council – Customer Service
I would strongly recommend Intelligent Dialogue to anyone. The content was perfect and the delivery was First Class.
Daniel Freeman
Short – Matt Ainscough – Commercial
The results have been outstanding.
Matt Ainscough
Short – Edwards – Customer Service
I learned more in this course than in over 20 years of customer service.
Christian Owens
Short -One Stop Hire – Sales
I'd recommend this training course if you want to make more profit. As far as courses go it's been as good as it gets.
Craig Hughes
Short – All Med Pro – Sales
Brilliant workshop today. Many thanks to Diane Banister. Already the feedback I have had from the team has been great. Highly recommended.
Adam O'Keeffe
Short – BOC – Colin Mills – Customer Service
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills

What you will get from Intelligent Dialogue Ambassador Training

Ambassador training for Engineers

When engineers visit a site it’s usually for two main reasons

  • it is for routine planned maintenance (when they don’t want to be seen because of their impact on production schedules), or
  • when there is a breakdown (a highly pressurised situation when they are expected immediately and to solve the situation quickly)

Our training helps engineers understand things from the customer’s perspective.

It builds their confidence and skills in the conversations they have with customers, whether delivering good or bad news. From the initial contact when an engineer receives a breakdown call, to delivering bad news on site, our training helps people engage with customers confidently and helpfully.

If you want to help your people feel confident in customer facing situations, and make your brand live and breathe beyond your company workwear, then we can help.

Ambassador training for telephone and contact centres

How well do your people represent your brand over the telephone? Do your customers experience the level of service and helpfulness that you want them to? 

Ambassador training – Driver training

Often the face of a business is the delivery driver. It is the most direct contact customers have with your brand. Drivers have to negotiate the stresses of driving on busy and congested roads, driving safely while dealing with unplanned incidents that may affect their schedule. Not only this, driving is a solitary occupation, and drivers can disconnect from their employer and its customer service aims. Sometimes the stress of being delayed or the driving they encounter can spill over in their interactions with customers. Our training helps drivers deal with the realities of their role while maintaining their customer focus.

We help connect your people with your customers, engaging them with the value of what you do, making a difference to your organisational objectives through the quality interactions they have with customers.

Our clients have benefited from:-

more engaged team members, motivated by the work they do
greater numbers of happy customers
increase in customer retention
reduction in invoice queries
improvement in cash flow
reduction in complaints and escalations

How long will it take?

Tailored completely to you and your objectives – our Ambassador Training usually takes one day.


If you would like to build and enhance the reputation of your business with our Ambassador Training get in touch to discuss the details of what you’d like to achieve. We’ll discuss with you our approach to achieving your objectives, how long the training will take and the investment you’ll need to make.

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