Ambassador training for Engineers
When engineers visit a site it’s usually for two main reasons
- it is for routine planned maintenance (when they don’t want to be seen because of their impact on production schedules), or
- when there is a breakdown (a highly pressurised situation when they are expected immediately and to solve the situation quickly)
Our training helps engineers understand things from the customer’s perspective.
It builds their confidence and skills in the conversations they have with customers, whether delivering good or bad news. From the initial contact when an engineer receives a breakdown call, to delivering bad news on site, our training helps people engage with customers confidently and helpfully.
If you want to help your people feel confident in customer facing situations, and make your brand live and breathe beyond your company workwear, then we can help.
Ambassador training for telephone and contact centres
How well do your people represent your brand over the telephone? Do your customers experience the level of service and helpfulness that you want them to?
Ambassador training – Driver training
Often the face of a business is the delivery driver. It is the most direct contact customers have with your brand. Drivers have to negotiate the stresses of driving on busy and congested roads, driving safely while dealing with unplanned incidents that may affect their schedule. Not only this, driving is a solitary occupation, and drivers can disconnect from their employer and its customer service aims. Sometimes the stress of being delayed or the driving they encounter can spill over in their interactions with customers. Our training helps drivers deal with the realities of their role while maintaining their customer focus.
We help connect your people with your customers, engaging them with the value of what you do, making a difference to your organisational objectives through the quality interactions they have with customers.
Our clients have benefited from:-