OPEN COURSE 21st September 2021 – £495 plus VAT per participant
Run Virtually, places are limited to 6. Get in touch for more details or to reserve your space now.
“Really good, well paced, informative. I enjoyed it, and most importantly will use it”
MR, Telesales Manager
“The practical exercises help me recognise what a good tool this is”
NC, Learning & Development Training Lead
Our Coaching for call quality training revitalises coaching conversations that takes place in contact centres.
Coaching in a contact centre can build employee confidence and wellbeing, people engagement, job satisfaction and improve the customer experience.
All too often it may become a “score”- a filling of a form and some feedback which is crushing for the agent, and which won’t improve morale in the centre.
Our Contact Centre Coach Development Programme helps coaches to have conversations which bring about change and improvements in performance.