Commercial Skills Training

Need to develop Commercial Thinking

in your business?

Click the button to get in touch to find out more

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Who will this training help?

What will you get?

How long will it take?

Our training has helped clients develop commercial thinking and practice, customer focus, sales growth and has increased gross profit.

Our Commercial Skills Training helps people develop the key skills and focus which are required to deliver profit and growth into a business.

This is MUCH more than Financial Skills Training and is tailored to your business and your business processes.

Our Commercial Skills training helps participants focus on the areas they can influence which will make a difference to your bottom line.

Working across the business, this training programme brings sales and operations together to explore what good would look like throughout your business process.

This can be really useful when projects and costs are estimated by a sales team or a contract management team, but which another team may have to deliver on operationally.

Who will this training help?

Ideal for project management, mechanical engineers and engineering projects

Great for internal and external sales people

People who price and bid for work

People who work operationally, who may not be aware how their decisions impact the bottom line

“This course has been very insightful. It has helped me and my team be able to deal with difficult customers and situations and diffuse any anger before it can affect all involved.”

Julie Anderson

“Best Customer Service Course I’ve been on in years, with one of the best trainers - learned a great deal”

Debra Wood

“This course has been very insightful. It has helped me and my team be able to deal with difficult customers and situations and diffuse any anger before it can affect all involved.”

Julie Anderson

The results have been profound for the team, the Hospital, and ultimately our patients.

Donna Gibbs

I feel so much more confident having this framework now when handling sales calls and it feels so much more natural than the one I was trying to implement before.

Danielle Cole

Unlike other courses action plans have tangible benefits, in fact some benefit is already in action a week later.

Sam Roper

The feedback and enthusiasm from everyone involved has exceeded my expectations.

Sam Roper

Short – Angel Advance – the most valuable course – customer service

The most valuable course taken to date for our managers, trainers and coaches.

Ben Mariner

Short – BOC – Ambassador – really good very insightful

It's helped me to understand how to make a customer feel valued. Really good, very insightful.

R L

Short BOC – Ambassador – time and money well spent

Excellent, time and money well spent.

Phil M

An awesome insight into the way our interactions with clients have a significant impact on our business. Providing skills & techniques for a better customer experience.

Mark Yeates

They added real value and are a real pleasure to work with.

Russell Smith

They deliver great results and provide a real return on investment.

Patrick Allen

If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.

Paul Collins

I wouldn't hesitate to recommend them.

Michael Reeve

The training delivered positive & measurable results, increased hire, sales & service business in all of our market sectors.

Ian Bunting

The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.

Colin Mills

Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister.

Jeff Hudson

Already extra revenue has been significant.

Jeff Hudson

Short – Coventry City Council – Customer Service

I would strongly recommend Intelligent Dialogue to anyone. The content was perfect and the delivery was First Class.

Daniel Freeman

The results have been outstanding.

Matt Ainscough

I learned more in this course than in over 20 years of customer service.

Christian Owens

Brilliant workshop today. Many thanks to Diane Banister. Already the feedback I have had from the team has been great. Highly recommended.

Adam O'Keeffe

The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.

Colin Mills

More Testimonials

What you will get from Intelligent Dialogue Commercial Skills Training

Our training and development programmes are designed and delivered to achieve our clients’ outcomes.

They are built for you.

Commercial Skills Training helps people to focus their activity so that the business benefits.

The training or development programme can be built to develop a range of skills and insights which include:-

being financially aware – understanding individual input into the profit and loss accounts and cash flow within the business

consultative selling – the skills that are required to really understand the need of the client and how they can be managed profitably

contract management – scoping and estimating jobs, winning orders, and managing projects to budget

writing proposals – writing good proposals and how to deliver them so that more profitable business is won

customer focus – delivering profitable business in a customer focused way in order to secure repeat business

managing projects – to ensure that project work delivers the profit estimated in the original proposal

managing the numbers – keeping projects profitable and within scope

managing variations to ensure that projects are profitable and payment is received on time and without hassle

negotiating terms with suppliers and clients

How long will it take?

This depends on what you would like to achieve and your business processes. Typically a development programme takes between 2 and 4 days.

But a session that looks at how individuals can impact the business might be a bitesize session or a half day session.

GET IN TOUCH

If you want to improve the commercial skills of your managers get in touch to discuss the detail of what you want to achieve. We’ll discuss what you would like to achieve, our approach to that, how we can work together to make the training stick, how long the training will take and the investment you’ll need to make.