Newsletter Sign Up
Who will this training help?
What will you get?
How long will it take?

Our training has helped clients develop commercial thinking and practice, customer focus, sales growth and has increased gross profit.

Our Commercial Skills Training helps people develop the key skills and focus which are required to deliver profit and growth into a business.

This is MUCH more than Financial Skills Training and is tailored to your business and your business processes.

Our Commercial Skills training helps participants focus on the areas they can influence which will make a difference to your bottom line.

Working across the business, this training programme brings sales and operations together to explore what good would look like throughout your business process.

This can be really useful when projects and costs are estimated by a sales team or a contract management team, but which another team may have to deliver on operationally.

Who will this training help?

Ideal for project management, mechanical engineers and engineering projects
Great for internal and external sales people
People who price and bid for work
People who work operationally, who may not be aware how their decisions impact the bottom line
The results have been profound for the team, the Hospital, and ultimately our patients.
Donna Gibbs
I feel so much more confident
I feel so much more confident having this framework now when handling sales calls and it feels so much more natural than the one I was trying to implement before.
Danielle Cole
Short – Sam Roper – HSD Unlike other courses the action plans
Unlike other courses action plans have tangible benefits, in fact some benefit is already in action a week later.
Sam Roper
Short – Sam Roper – HSD – the feedback and enthusiasm from everyone has exceeded my expectations
The feedback and enthusiasm from everyone involved has exceeded my expectations.
Sam Roper
Short – Angel Advance – the most valuable course – customer service
The most valuable course taken to date for our managers, trainers and coaches.
Ben Mariner
Short – BOC – Ambassador – really good very insightful
It's helped me to understand how to make a customer feel valued. Really good, very insightful.
R L
Short BOC – Ambassador – time and money well spent
Excellent, time and money well spent.
Phil M
Short – Schein – Mark Y – Team Leader
An awesome insight into the way our interactions with clients have a significant impact on our business. Providing skills & techniques for a better customer experience.
Mark Yeates
Short – Russell Smith – Reynolds – added value
They added real value and are a real pleasure to work with.
Russell Smith
Short – Patrick Allen – Henry Schein – results
They deliver great results and provide a real return on investment.
Patrick Allen
Short – Reynolds – Customer Service; Call Centre and leadership
If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.
Paul Collins
Short – Michael Reeve – Edwards – customer service and sales
I wouldn't hesitate to recommend them.
Michael Reeve
Short – Rotrex – Ian Bunting – Sales
The training delivered positive & measurable results, increased hire, sales & service business in all of our market sectors.
Ian Bunting
One of the best received we have run
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills
Short – Jeff Hudson FLG – Hire
Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister.
Jeff Hudson
Short – FLG Jeff Hudson – sales hire controllers
Already extra revenue has been significant.
Jeff Hudson
Short – Coventry City Council – Customer Service
I would strongly recommend Intelligent Dialogue to anyone. The content was perfect and the delivery was First Class.
Daniel Freeman
Short – Matt Ainscough – Commercial
The results have been outstanding.
Matt Ainscough
Short – Edwards – Customer Service
I learned more in this course than in over 20 years of customer service.
Christian Owens
Short – All Med Pro – Sales
Brilliant workshop today. Many thanks to Diane Banister. Already the feedback I have had from the team has been great. Highly recommended.
Adam O'Keeffe
Short – BOC – Colin Mills – Customer Service
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills

What you will get from Intelligent Dialogue Commercial Skills Training

Our training and development programmes are designed and delivered to achieve our clients’ outcomes.

They are built for you.

Commercial Skills Training helps people to focus their activity so that the business benefits.

The training or development programme can be built to develop a range of skills and insights which include:-

being financially aware – understanding individual input into the profit and loss accounts and cash flow within the business
consultative selling – the skills that are required to really understand the need of the client and how they can be managed profitably
contract management – scoping and estimating jobs, winning orders, and managing projects to budget
writing proposals – writing good proposals and how to deliver them so that more profitable business is won
customer focus – delivering profitable business in a customer focused way in order to secure repeat business
managing projects – to ensure that project work delivers the profit estimated in the original proposal
managing the numbers – keeping projects profitable and within scope
managing variations to ensure that projects are profitable and payment is received on time and without hassle
negotiating terms with suppliers and clients

How long will it take?

This depends on what you would like to achieve and your business processes.  Typically a development programme takes between 2 and 4 days.

But a session that looks at how individuals can impact the business might be a bitesize session or a half day session.

GET IN TOUCH

If you want to improve the commercial skills of your managers get in touch to discuss the detail of what you want to achieve. We’ll discuss what you would like to achieve, our approach to that, how we can work together to make the training stick, how long the training will take and the investment you’ll need to make.

    First Name*

    Business phone

    Last Name*

    Company Name*

    Email address*

    City

    Comments / questions