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Who will this training help?
What will you get?
How long will it take?


Your people are your most valuable asset, they are at the front line every day dealing with your customers and representing your business.

Every interaction with your customers can affect your bottom line.

That’s why investing in good quality training is vital.

Whatever the size of your business, customer service needs to be at the core.

It’s what separates companies that thrive from those that fail.

You need to have the confidence that your people have the knowledge, skills and professionalism needed to satisfy customers, encourage repeat business and create positive word of mouth.

Customer Service Training that delivers

Intelligent Dialogue is passionate about providing quality training that really delivers for your business.

And we can help you in one of two ways

Training Partner

Take your business to the next level with a tailored training and development programme designed to meet your specific requirements. Our professional experts not only develop first-class, bespoke training courses that are relevant to your industry and the issues you face, and we can deliver them off-site or at your premises.

Why not talk to us about the specific training needs you have. Why are you considering customer service training? What do you want it to achieve for you? We’ll help you think that through, and explain how we can work with you so that the learning sticks, and people become great company ambassadors. You can reach us on 0845 450 0988 or request a call at the bottom of the page.

In Tune Training Toolbox

All the customer service training materials you need to deliver quality customer service training, where and when you want to, quickly and cost effectively. Each module takes just 60 minutes and includes Workbooks, PowerPoint slides, practical exercises and handouts.

We’ve done all the hard work for you, and condensed over 25 years of customer service training expertise into the materials. All you need to do is get your team together and focus on delivering the training . For more information click here to go to more information about In Tune Training Materials, where you can download samples.

Who will this training help?

Anyone in a customer facing role.
New or experienced members of the team
Call or contact centre personnel
Engineers, drivers and operators
Hire controllers and rental managers
The trainer really understood our business

“The session was hugely informative and interactive, and the trainer really understood our business, and adapted the session to meet our needs.”


Luci Lloyd
I feel so much more confident
I feel so much more confident having this framework now when handling sales calls and it feels so much more natural than the one I was trying to implement before.
Danielle Cole
Short – Sam Roper – HSD Unlike other courses the action plans
Unlike other courses action plans have tangible benefits, in fact some benefit is already in action a week later.
Sam Roper
Short – Sam Roper – HSD – the feedback and enthusiasm from everyone has exceeded my expectations
The feedback and enthusiasm from everyone involved has exceeded my expectations.
Sam Roper
Short – Angel Advance – the most valuable course – customer service
The most valuable course taken to date for our managers, trainers and coaches.
Ben Mariner
Short – BOC – Ambassador – really good very insightful
It's helped me to understand how to make a customer feel valued. Really good, very insightful.
Short BOC – Ambassador – time and money well spent
Excellent, time and money well spent.
Phil M
Short – Schein – Mark Y – Team Leader
An awesome insight into the way our interactions with clients have a significant impact on our business. Providing skills & techniques for a better customer experience.
Mark Yeates
Short – Russell Smith – Reynolds – added value
They added real value and are a real pleasure to work with.
Russell Smith
Short – Patrick Allen – Henry Schein – results
They deliver great results and provide a real return on investment.
Patrick Allen
Short – Reynolds – Customer Service; Call Centre and leadership
If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.
Paul Collins
Short – Michael Reeve – Edwards – customer service and sales
I wouldn't hesitate to recommend them.
Michael Reeve
Short – Rotrex – Ian Bunting – Sales
The training delivered positive & measurable results, increased hire, sales & service business in all of our market sectors.
Ian Bunting
One of the best received we have run
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills
Short – Jeff Hudson FLG – Hire
Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister.
Jeff Hudson
Short – FLG Jeff Hudson – sales hire controllers
Already extra revenue has been significant.
Jeff Hudson
Short – Coventry City Council – Customer Service
I would strongly recommend Intelligent Dialogue to anyone. The content was perfect and the delivery was First Class.
Daniel Freeman
Short – Matt Ainscough – Commercial
The results have been outstanding.
Matt Ainscough
Short – Edwards – Customer Service
I learned more in this course than in over 20 years of customer service.
Christian Owens
Short -One Stop Hire – Sales
I'd recommend this training course if you want to make more profit. As far as courses go it's been as good as it gets.
Craig Hughes
Short – All Med Pro – Sales
Brilliant workshop today. Many thanks to Diane Banister. Already the feedback I have had from the team has been great. Highly recommended.
Adam O'Keeffe
Short – BOC – Colin Mills – Customer Service
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills

What you will get from Intelligent Dialogue Customer Service Training

At Intelligent Dialogue, we are experts in customer service training. We help businesses in a wide range of industries get the best out of their teams so they can deliver exceptional customer service every time. We help inspire those new to customer service to see the value of what they do and help re-ignite the spark with the long serving difficult customer hardened members of your team.

Intelligent Dialogue customer service training will help customer facing people:-

be better equipped to help customers
feel more valued and confident
be more motivated and engaged
increase customer satisfaction
enhance your business’ reputation and image
increase sales and maximise profits…… sales do come from service

How long will it take?

This depends on the complexity of the customer facing situations and your objectives. Most training is 1 day, but can be 2 days with some follow up if lots of practice and coaching is required.


If you would like to improve your teams customer service skills then get in touch to discuss the detail of what you’d like to achieve. We’ll discuss with you our approach to achieving your objectives, how long the training will take and the investment involved.

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