Customer Service Training

Customer Service Training that Delivers

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customer service training?

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Who will this training help?

What will you get?

How long will it take?

Your people are your most valuable asset, they are at the front line every day dealing with your customers and representing your business.

Every interaction with your customers can affect your bottom line.

That’s why investing in good quality training is vital.

Whatever the size of your business, customer service needs to be at the core.

It’s what separates companies that thrive from those that fail.

You need to have the confidence that your people have the knowledge, skills and professionalism needed to satisfy customers, encourage repeat business and create positive word of mouth.

Customer Service Training that delivers

Intelligent Dialogue is passionate about providing quality training that really delivers for your business.

And we can help you in one of two ways

Training Partner

Take your business to the next level with a tailored training and development programme designed to meet your specific requirements. Our professional experts not only develop first-class, bespoke training courses that are relevant to your industry and the issues you face, and we can deliver them off-site or at your premises.

Why not talk to us about the specific training needs you have. Why are you considering customer service training? What do you want it to achieve for you? We’ll help you think that through, and explain how we can work with you so that the learning sticks, and people become great company ambassadors. You can reach us on 0845 450 0988 or request a call at the bottom of the page.

Who will this training help?

Anyone in a customer facing role.

New or experienced members of the team

Call or contact centre personnel

Engineers, drivers and operators

Hire controllers and rental managers

A key partner as our company moves forward

Intelligent Dialogue brings clarity, empathy and an informed insight into our staff development at an operational and board level. They are a key partner as our company moves forward to its next chapter.

David Evans

The feedback was unanimously positive. We have really seen a change in how the PSAs interact with patients; a much more ‘can do’ approach to potential problems.

Gill Welch

“The training I have received from Diane at Intelligent dialogue is second to none! Tailor made to my working situation and at an extremely manageable pace. This has made my learning easy to implement over time and has yielded great results!”

Debra Ward

The Intelligent Dialogue team managed to achieve a big impact and improvement, with some of the smallest changes.

Operations Director

Best Customer Service Course I've been on in years, with one of the best trainers. Learned a great deal.

Debra Wood

100% Recommended. Real development for real people in daily scenarios.

Branch Manager

Booked meetings have doubled and quotes gone up by 61%

Even after just over a month my numbers as in number of booked meetings have double and quotes have gone up by 61%. As you can imagine we’re amazed by the results. Diane has even been in touch today to see what has happened since and to see if there was anything else we needed. We couldn’t ask for a better service!

Darren John

“The session was hugely informative and interactive, and the trainer really understood our business, and adapted the session to meet our needs.”

Luci Lloyd

I feel so much more confident having this framework now when handling sales calls and it feels so much more natural than the one I was trying to implement before.

Danielle Cole

Unlike other courses action plans have tangible benefits, in fact some benefit is already in action a week later.

Sam Roper

The feedback and enthusiasm from everyone involved has exceeded my expectations.

Sam Roper

Short – Angel Advance – the most valuable course – customer service

The most valuable course taken to date for our managers, trainers and coaches.

Ben Mariner

Short – BOC – Ambassador – really good very insightful

It's helped me to understand how to make a customer feel valued. Really good, very insightful.

R L

Short BOC – Ambassador – time and money well spent

Excellent, time and money well spent.

Phil M

An awesome insight into the way our interactions with clients have a significant impact on our business. Providing skills & techniques for a better customer experience.

Mark Yeates

They added real value and are a real pleasure to work with.

Russell Smith

They deliver great results and provide a real return on investment.

Patrick Allen

If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.

Paul Collins

I wouldn't hesitate to recommend them.

Michael Reeve

The training delivered positive & measurable results, increased hire, sales & service business in all of our market sectors.

Ian Bunting

The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.

Colin Mills

Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister.

Jeff Hudson

Already extra revenue has been significant.

Jeff Hudson

Short – Coventry City Council – Customer Service

I would strongly recommend Intelligent Dialogue to anyone. The content was perfect and the delivery was First Class.

Daniel Freeman

The results have been outstanding.

Matt Ainscough

I learned more in this course than in over 20 years of customer service.

Christian Owens

I'd recommend this training course if you want to make more profit. As far as courses go it's been as good as it gets.

Craig Hughes

Brilliant workshop today. Many thanks to Diane Banister. Already the feedback I have had from the team has been great. Highly recommended.

Adam O'Keeffe

The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.

Colin Mills

More Testimonials

What you will get from Intelligent Dialogue Customer Service Training

At Intelligent Dialogue, we are experts in customer service training. We help businesses in a wide range of industries get the best out of their teams so they can deliver exceptional customer service every time. We help inspire those new to customer service to see the value of what they do and help re-ignite the spark with the long serving difficult customer hardened members of your team.

Intelligent Dialogue customer service training will help customer facing people:-

be better equipped to help customers

feel more valued and confident

be more motivated and engaged

increase customer satisfaction

enhance your business’ reputation and image

increase sales and maximise profits…… sales do come from service

How long will it take?

This depends on the complexity of the customer facing situations and your objectives. Most training is 1 day, but can be 2 days with some follow up if lots of practice and coaching is required.

LET’S TALK

If you would like to improve your teams customer service skills then get in touch to discuss the detail of what you’d like to achieve. We’ll discuss with you our approach to achieving your objectives, how long the training will take and the investment involved.