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Who will this training help?
What will you get?
How long will it take?

Specialist plant hire controller or rental manager training; win more hires, protect price and improve customer service.

For over twenty years we’ve been training hire companies to get more profitable hires and sales.

Tailored, relevant training which reflects the reality of your products in your market place, and which helps you to win more of what you quote….. at the right price.

What’s unique about what we do, is that we design the training to get buy in from people. We introduce simple yet powerful ideas that make a big difference to your customers and your business, and people leave the training buzzing with ways they can contribute commercially to their business.

Who will this training help?

New hire controllers and rental managers
Experienced hire controllers and rental managers
Depot Managers
The results have been profound for the team, the Hospital, and ultimately our patients.
Donna Gibbs
I feel so much more confident
I feel so much more confident having this framework now when handling sales calls and it feels so much more natural than the one I was trying to implement before.
Danielle Cole
Short – Sam Roper – HSD Unlike other courses the action plans
Unlike other courses action plans have tangible benefits, in fact some benefit is already in action a week later.
Sam Roper
Short – Sam Roper – HSD – the feedback and enthusiasm from everyone has exceeded my expectations
The feedback and enthusiasm from everyone involved has exceeded my expectations.
Sam Roper
Short – Angel Advance – the most valuable course – customer service
The most valuable course taken to date for our managers, trainers and coaches.
Ben Mariner
Short – BOC – Ambassador – really good very insightful
It's helped me to understand how to make a customer feel valued. Really good, very insightful.
R L
Short BOC – Ambassador – time and money well spent
Excellent, time and money well spent.
Phil M
Short – Schein – Mark Y – Team Leader
An awesome insight into the way our interactions with clients have a significant impact on our business. Providing skills & techniques for a better customer experience.
Mark Yeates
Short – Russell Smith – Reynolds – added value
They added real value and are a real pleasure to work with.
Russell Smith
Short – Patrick Allen – Henry Schein – results
They deliver great results and provide a real return on investment.
Patrick Allen
Short – Reynolds – Customer Service; Call Centre and leadership
If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.
Paul Collins
Short – Michael Reeve – Edwards – customer service and sales
I wouldn't hesitate to recommend them.
Michael Reeve
Short – Rotrex – Ian Bunting – Sales
The training delivered positive & measurable results, increased hire, sales & service business in all of our market sectors.
Ian Bunting
One of the best received we have run
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills
Short – Jeff Hudson FLG – Hire
Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister.
Jeff Hudson
Short – FLG Jeff Hudson – sales hire controllers
Already extra revenue has been significant.
Jeff Hudson
Short – Coventry City Council – Customer Service
I would strongly recommend Intelligent Dialogue to anyone. The content was perfect and the delivery was First Class.
Daniel Freeman
Short – Matt Ainscough – Commercial
The results have been outstanding.
Matt Ainscough
Short – Edwards – Customer Service
I learned more in this course than in over 20 years of customer service.
Christian Owens
Short – All Med Pro – Sales
Brilliant workshop today. Many thanks to Diane Banister. Already the feedback I have had from the team has been great. Highly recommended.
Adam O'Keeffe
Short – BOC – Colin Mills – Customer Service
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills

What you will get from Intelligent Dialogue Hire Controller Training

Our hire controller training is specifically tailored to the products and services you hire and sell. With a proven track record, our hire controller training and development :-

increases revenue by increasing order values
protects price in a competitive market by helping people overcome price objections
develops relationships and wins more of what you quote
enhances customer experience and strengthens customer loyalty
improves team work with the operational arm of the business by getting the details right
improves cash flow by minimising invoice queries by taking hires accurately and thoroughly
regenerates lapsed accounts
builds relationships between internal and external sales team to increase market share (working together to increase revenue )
retains customers when things have gone wrong
helps hire controllers understand the importance of what they do for the business
grows skill and confidence in dealing with complaints and angry customers – retaining customers even when things haven’t gone to plan
builds confidence in making outbound calls to existing, old and new customers

How long will it take?

1- 3 days, dependent on the complexity of the hire controller’s role and the objectives you want to achieve.  We’ll work with you and around you so that you can keep your business functioning while you train key people in your team.

GET IN TOUCH

If you would like to improve the skills, competence and confidence of your hire controllers or rental managers get in touch to discuss the detail of what you’d like to achieve. We’ll discuss with you our approach to achieving your objectives, how long the training will take and the investment you’ll need to make.

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