Inbound Sales Training

Make the most of your inbound enquiries.

Need training

for your inbound sales agents?

Click the button below to find out how we can train your team and achieve real results for your business

LET'S TALK

Who will this training help?

What will you get?

How long will it take?

Inbound sales training; develop the skills and confidence to make the most of your sales opportunities in inbound calls, every call.

Inbound sales teams are at the forefront of implementing your business strategy.

They are the front line in helping customers buy from you. They process orders, often while calls are queuing.

Get their activity right and you can increase average order values, improve order capture, minimise call waiting times, minimise invoice queries by reducing order errors, improve cash flow and increase profit.

Who will this training help?

Ideal for team members who take orders and handle initial sales enquiries.

new inbound sales advisors.

experienced sales advisors.

A key partner as our company moves forward

Intelligent Dialogue brings clarity, empathy and an informed insight into our staff development at an operational and board level. They are a key partner as our company moves forward to its next chapter.

David Evans

The feedback was unanimously positive. We have really seen a change in how the PSAs interact with patients; a much more ‘can do’ approach to potential problems.

Gill Welch

“The training I have received from Diane at Intelligent dialogue is second to none! Tailor made to my working situation and at an extremely manageable pace. This has made my learning easy to implement over time and has yielded great results!”

Debra Ward

The Intelligent Dialogue team managed to achieve a big impact and improvement, with some of the smallest changes.

Operations Director

Best Customer Service Course I've been on in years, with one of the best trainers. Learned a great deal.

Debra Wood

100% Recommended. Real development for real people in daily scenarios.

Branch Manager

Booked meetings have doubled and quotes gone up by 61%

Even after just over a month my numbers as in number of booked meetings have double and quotes have gone up by 61%. As you can imagine we’re amazed by the results. Diane has even been in touch today to see what has happened since and to see if there was anything else we needed. We couldn’t ask for a better service!

Darren John

“The session was hugely informative and interactive, and the trainer really understood our business, and adapted the session to meet our needs.”

Luci Lloyd

I feel so much more confident having this framework now when handling sales calls and it feels so much more natural than the one I was trying to implement before.

Danielle Cole

Unlike other courses action plans have tangible benefits, in fact some benefit is already in action a week later.

Sam Roper

The feedback and enthusiasm from everyone involved has exceeded my expectations.

Sam Roper

Short – Angel Advance – the most valuable course – customer service

The most valuable course taken to date for our managers, trainers and coaches.

Ben Mariner

Short – BOC – Ambassador – really good very insightful

It's helped me to understand how to make a customer feel valued. Really good, very insightful.

R L

Short BOC – Ambassador – time and money well spent

Excellent, time and money well spent.

Phil M

An awesome insight into the way our interactions with clients have a significant impact on our business. Providing skills & techniques for a better customer experience.

Mark Yeates

They added real value and are a real pleasure to work with.

Russell Smith

They deliver great results and provide a real return on investment.

Patrick Allen

If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.

Paul Collins

I wouldn't hesitate to recommend them.

Michael Reeve

The training delivered positive & measurable results, increased hire, sales & service business in all of our market sectors.

Ian Bunting

The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.

Colin Mills

Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister.

Jeff Hudson

Already extra revenue has been significant.

Jeff Hudson

Short – Coventry City Council – Customer Service

I would strongly recommend Intelligent Dialogue to anyone. The content was perfect and the delivery was First Class.

Daniel Freeman

The results have been outstanding.

Matt Ainscough

I learned more in this course than in over 20 years of customer service.

Christian Owens

I'd recommend this training course if you want to make more profit. As far as courses go it's been as good as it gets.

Craig Hughes

Brilliant workshop today. Many thanks to Diane Banister. Already the feedback I have had from the team has been great. Highly recommended.

Adam O'Keeffe

The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.

Colin Mills

More Testimonials

What you will get from Intelligent Dialogue Inbound Sales Training

We work closely with our clients to ensure that we deliver more than training…. that we deliver the improved results you are looking for.

We’ll build the inbound sales training around your teams, your products and services and your business needs. We’ll make sure that the training works for your people working in your market place.

We’ll explore with you ways in which you can make the most of the inbound sales opportunity based on our experience across different industries and we’ll help you embed that practice.

Our training for inbound sales people builds confidence and key communication skills to help develop your customer experience:-

employee and customer engagement – connecting people with their role and their customers

effective order taking and lead capture

developing sales through service

order taking accuracy to minimise invoice queries

improving customer satisfaction levels of those customers who order by telephone

protecting price and profits

increasing average order value

building rapport, building the relationship not just processing the transaction

representing your brand

spotting opportunities

effective call handling, leading and managing a call

How long will it take?

This course can be delivered over 1 or 2 days

A 2 day course includes telephone coaching practice so that participants practice the techniques discussed on the course, listen back to their own calls, and review them. This process builds skills so that participants can feel their progress, which builds their confidence.

A one-day course works well if you have experienced coaches who will listen to participants calls and review them with the participants soon after the training has taken place.

LET’S TALK

If you would like to improve you teams inbound sales skills then get in touch to discuss the detail of what you’d like to achieve. We’ll discuss with you our approach to achieving your objectives, how long the training will take and the investment you’ll need to make.