Depending on your objectives up to 6 days of training over a 6-8 month period.
This programme can also include an extra one day on presentation skills, if a presentation to Senior Management is required at the end of the programme.
Introduction to Management Training – what participants say
“What is a development programme? I asked myself. When I was told by my company they wanted me to take part in one.
Six weeks into the programme I now understand totally what a development programme is, and how this has developed me
In this short space of time I have become a person who has gone from muddling their way through the day to managing their way through. I am more confident because I make sure I have all the relevant facts before making a decision. A confident person who gives off an air of authority that commands respect. Even if I don’t have all the answers straightaway, I will now stand back and assess a situation. Different to before, when I would just come up with an answer, not always the right one, but I was the manager and I was meant to know everything! I now realise that there is nothing wrong in saying I will find out an answer and come back to you, just give me some time.
I put myself in the other person’s situation now, whether it be a customer or another member of the team. I now try to see things from both sides. Different from before, I was always right, I was a manager.
It all seems so obvious, but I needed an outside person looking in to point out the things that were staring me in the face, and were so simple to change and achieve.”
Verne Wooden, Call Centre Manager
“When I was first told I was to be involved in a development programme I was quite sceptical, however on the introduction to the trainer and our initial conversation to see what I wanted to gain from the programme, my interest grew.
From the first day, the trainer put me at ease with their approach – someone who knew what they were about, and who could see where my needs were; willing to listen to what I had to say and take my views into account. From the outset I realised that the trainer wanted me to get involved and I was just not going to be talked at.
I feel a lot more confident and able to achieve the challenges in my role in a more professional way. I now understand how to plan and action instead of running into challenges and getting frustrated when I had not covered all areas. In the past I had a tendency to want to do everything myself, I now realise that getting other people involved is more beneficial and they have some valuable input.
I also didn’t communicate my plans, and now realise the importance of doing this not just to my team, but to all areas of the business.
Intelligent Dialogue have helped increase my self confidence and helped me to see my potential within my role, that I can and will be able to meet challenges and deadlines set.”
Darren M, Customer Service Manager