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Who will this training help?
What will you get?
How long will it take?

Happy and healthy employees make a more sustained contribution to their colleagues and their customers.

What impact does sickness and absenteeism have on your team, your operations and your customer experience?

Stressed or unhappy employees eventually leave, and staff churn adds costs for recruitment, induction and training. Not only that people who leave because of stress can impact the perception of your organisation or brand.

How are you helping your people manage their stress and become more resilient?

We can help you by building training tailored for the work you do. Focusing on ways to be more resilient and the typical day that your people have. Engineers have different days to sales people, sales people to contact centre workers.

Sessions provide the tools and techniques to formulate a simple yet effective personal wellness plan, utilising the principles of stress management, personal effectiveness, mindfulness and where appropriate ergonomics.

Who will this training help?

This training will help anyone who is finding their job stressful and is taking the day to day home with them.
For people who work in contact centres, often at the front line of customer service and in a sedentary job.
For managers and directors in high performing roles
The trainer really understood our business

“The session was hugely informative and interactive, and the trainer really understood our business, and adapted the session to meet our needs.”


Luci Lloyd
I feel so much more confident
I feel so much more confident having this framework now when handling sales calls and it feels so much more natural than the one I was trying to implement before.
Danielle Cole
Short – Sam Roper – HSD Unlike other courses the action plans
Unlike other courses action plans have tangible benefits, in fact some benefit is already in action a week later.
Sam Roper
Short – Sam Roper – HSD – the feedback and enthusiasm from everyone has exceeded my expectations
The feedback and enthusiasm from everyone involved has exceeded my expectations.
Sam Roper
Short – Angel Advance – the most valuable course – customer service
The most valuable course taken to date for our managers, trainers and coaches.
Ben Mariner
Short – BOC – Ambassador – really good very insightful
It's helped me to understand how to make a customer feel valued. Really good, very insightful.
Short BOC – Ambassador – time and money well spent
Excellent, time and money well spent.
Phil M
Short – Schein – Mark Y – Team Leader
An awesome insight into the way our interactions with clients have a significant impact on our business. Providing skills & techniques for a better customer experience.
Mark Yeates
Short – Russell Smith – Reynolds – added value
They added real value and are a real pleasure to work with.
Russell Smith
Short – Patrick Allen – Henry Schein – results
They deliver great results and provide a real return on investment.
Patrick Allen
Short – Reynolds – Customer Service; Call Centre and leadership
If you need really sustainable results in your business then I could not think of a better company than Intelligent Dialogue.
Paul Collins
Short – Michael Reeve – Edwards – customer service and sales
I wouldn't hesitate to recommend them.
Michael Reeve
Short – Rotrex – Ian Bunting – Sales
The training delivered positive & measurable results, increased hire, sales & service business in all of our market sectors.
Ian Bunting
One of the best received we have run
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills
Short – Jeff Hudson FLG – Hire
Intelligent Dialogue really understand the hire market, and if you want to generate more business and improve service I would contact Diane Banister.
Jeff Hudson
Short – FLG Jeff Hudson – sales hire controllers
Already extra revenue has been significant.
Jeff Hudson
Short – Coventry City Council – Customer Service
I would strongly recommend Intelligent Dialogue to anyone. The content was perfect and the delivery was First Class.
Daniel Freeman
Short – Matt Ainscough – Commercial
The results have been outstanding.
Matt Ainscough
Short – Edwards – Customer Service
I learned more in this course than in over 20 years of customer service.
Christian Owens
Short -One Stop Hire – Sales
I'd recommend this training course if you want to make more profit. As far as courses go it's been as good as it gets.
Craig Hughes
Short – All Med Pro – Sales
Brilliant workshop today. Many thanks to Diane Banister. Already the feedback I have had from the team has been great. Highly recommended.
Adam O'Keeffe
Short – BOC – Colin Mills – Customer Service
The Ambassador programme has certainly been one of the best received that we have run - so thank you very much for this.
Colin Mills

What you will get from Intelligent Dialogue Resilience and Wellbeing Training

During the course we will explore some or all of these as appropriate for your people; Stress Resilience and Effectiveness; Mindfulness and Breathing; Ergonomics, Nutrition and Sleep.

The training will cover where appropriate:-

what stress is and what purpose does it serve?
how stress impacts us psychologically and physically
how to recognise the signs and symptoms in yourself and others
understanding triggers
tools and techniques for building personal resilience
the flawed techniques and why they can’t work
take a high-level look at the concepts of neuroplasticity and brain waves
explore mindfulness and meditation as tools to enhance productivity and wellbeing, reduce stress and improve relationships
learn a couple of meditation technique
a look at the theory behind meditation and enhancing concentration, a reduction in stress and improvements to cognition, health, wellbeing and relationships
learn mindfulness techniques that can be utilised throughout the day
learn the impacts of uninterrupted sitting, very useful for those of us work in contact centres or offices
understand how to sit to support the body and why this is important
learn how to alleviate the symptoms of a seated job
learn how to come down at the end of a busy day and get a good night’s sleep
the techniques to develop a restorative sleep routine

How long will it take?

A half day tailored to your specific outcomes and the work that you do.


If you would like to discuss how our training can help your teams resilience and wellbeing then give us a call on 0845 450 0988 or click the button below.

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